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Agentforce Contact Center vs Microsoft Dynamics 365 Sales

What both publish

FactAgentforce Contact CenterMicrosoft Dynamics 365 Sales
Founded19991975
Free planNoNo
HeadquartersSan Francisco, California, United StatesRedmond, Washington, USA
Paid from7565

Agentforce Contact Center plans

  • Agentforce Contact Center$125 a month
  • Agentforce Contact Center Plus$250 a month
  • Agentforce Contact Center Voice$75 a month
  • Workforce Management$50 a month

Microsoft Dynamics 365 Sales plans

  • Dynamics 365 Human Resources Self Service$4 a month
  • Dynamics 365 Sales free trialPriced on request
  • Dynamics 365 Sales free trial—
  • Dynamics 365 Human Resources$135 a month
  • Microsoft Relationship SalesPriced on request
  • Dynamics 365 Sales Professional$65

Pick Agentforce Contact Center if…

It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.

Pick Microsoft Dynamics 365 Sales if…

You want what its maker publishes above — check its page for the details.

Charts they share