GetWFM

GetWFM brings workforce scheduling, attendance, adherence and time-off management together for contact centers. It suits teams that want those connected workflows in one system, especially those able to operate within the free plan’s caps. Its broad feature set is balanced by tight limits on that plan and custom pricing for expanded capacity.

Overview

GetWFM serves inbound, outbound, multichannel and BPO contact centers, with tools for team leaders, workforce managers, operations managers and directors. Its range is most useful when managers need to coordinate schedules, attendance, leave and performance rather than solve just one workforce task.

The cloud service is available through the web and an API. GetWFM describes TLS/SSL encryption and round-the-clock physical and electronic security at its cloud data center. Its subscription agreement says it will use commercially reasonable efforts to keep the service generally available 24/7 and back up customer data daily.

Key features

Scheduling, attendance and adherence

Scheduling covers breaks, meetings, employee availability and interval coverage. Drag-and-drop editing and direct communication make it easier to adjust plans and relay changes. Attendance tracks hours in scheduled and unscheduled states, including automatic early and late tracking and employee status overviews. Adherence adds weighted scoring, automatic calculations, weekly and monthly trends, instant results and exception approvals. Together, these tools give managers several ways to follow coverage and schedule compliance; teams needing only basic shift planning may not need the full scope.

Time off and analytics

Time-off management combines a calendar, accrual balances and coverage charts, with decisions communicated immediately. Customizable charts, report exports, data ownership and warehouse integrations support analysis beyond day-to-day scheduling. Demand forecasting and coverage optimization are also included. GetWFM mentions HR and data warehouse integrations, but does not identify specific partners.

Pricing

Plan	Price	What it includes
Team	free, billed Free — forever	Unlimited employees, three teams, one timezone and one month of history. Includes scheduling, attendance, team management, time off, adherence, payroll exports and a basic API. No credit card is required.
Workforce	Custom pricing; billed Hourly Pricing	15 teams, three timezones, unlimited history and employees, business support, role-based permissions, audit logs, configuration profiles, customizable types and rules, and a complete API.
Enterprise	Custom pricing	Unlimited teams, timezones, history and employees, plus developer support, a dedicated contact, change management, and custom onboarding, domains, email and agreements. Add-ons include HR integrations, inbound forecasting and data warehouse integration.

Team is a meaningful starting point for smaller operations: employee count is unlimited, and the plan includes core workforce workflows. Its three-team, single-timezone and one-month history caps can constrain multi-site operations or teams that need longer-term comparisons. The basic API also gives up the complete API offered on Workforce.

Workforce fits organizations that need more teams, timezones, history and administration controls, while Enterprise is aimed at operations needing uncapped capacity and implementation support. Neither paid plan has a published price, so buyers must discuss cost with GetWFM. All paid plans include an initial setup and training call, followed by business-hours email and telephone support.

Platforms

GetWFM supports web access and an API. The free Team plan includes a basic API; Workforce includes a complete API.

Who it's for

GetWFM is a strong match for contact centers that want scheduling, attendance, adherence and time-off workflows under one roof, including inbound, outbound, multichannel and BPO operations. Smaller teams can start without a subscription charge, provided one timezone, three teams and one month of history are enough. Teams needing broader capacity, deeper API access or more formal controls should consider Workforce or Enterprise and account for custom pricing.

Pros and cons

• Pros: Scheduling, attendance, adherence and time off are covered in one system, reducing the need to split those workflows across separate tools.
• Pros: The free plan allows unlimited employees and includes payroll exports and a basic API, making it a practical entry point for a small operation.
• Pros: Paid plans add role-based permissions, audit logs, broader capacity and support, with Enterprise offering implementation and change-management services.
• Cons: Team is capped at three teams, one timezone and one month of history, limiting its fit for distributed teams and longer-range analysis.
• Cons: Workforce and Enterprise use custom pricing, so organizations cannot compare their costs from a published amount.
• Cons: Specific integration partners are not identified, which may make fit harder to assess for teams with established HR or data warehouse systems.

Alternatives

Choose Daktela WFM if Android, iOS, desktop and web access matter, or if its free Admin plan for users without scheduled shifts suits the team; it also offers a free trial. Dialpad WFM is worth considering for organizations already using Dialpad, since it can be added to an existing plan or used as a standalone product, with pricing discussed through a Customer Success Manager.

Turnella is another web-and-API option with a free Core plan that has no credit card requirement, trial period or expiry. For small and mid-size single-site centers with fewer than 100 agents, CommunityWFM offers an Essentials plan; its Enterprise plan is aimed at large, multi-site teams. HiveDesk Contact Center WFM may suit teams looking for a paid option with a free trial and broad platform support; its HiveDesk plan is $5 a month, billed $5/user/month, with month-to-month cancellation and an annual option advertised as “Annual (save 20%).”

Pipkins Vantage Point requires contacting sales for pricing and availability. CCsuite is another paid option with Android and iOS support. QStory Workforce Management discusses plans directly with buyers and publishes no amount.

Browse more options in Call Center Workforce Management Software, Customer Service Workforce Management Software, Workforce Management Software and Contact Center Workforce Management Software.

Verdict

GetWFM is a sensible choice for contact centers that want scheduling, attendance, adherence and leave management in a single service, and its unlimited-employee free plan lowers the barrier to getting started. Choose it if the Team plan’s team, timezone and history caps fit your operation; look elsewhere or budget for a paid tier if you need broader capacity, longer history or a complete API.