CommunityWFM
The facts below are what the maker publishes about CommunityWFM, checked and dated. Our editors have not written about it yet.
Plans and prices
From CommunityWFM's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| RingCentral AI Workforce Management | $20 a month | RingCX add-on · per agent per month |
| Enterprise | Priced on request | large and multi-site teams · advanced forecasting, scheduling and intraday management · pricing available on request |
| Essentials | Priced on request | small and mid-size contact centers · streamlined Enterprise feature set · same codebase as Enterprise · pricing available on request |
The facts
Each one read from CommunityWFM's own pages, with the date it was checked.
What it does
- Acquisition
- RingCentral announced its acquisition of CommunityWFM in September 2025, with terms undisclosed.checked 15 Oct 2026
- Agent collaboration
- The product provides a multi-channel collaboration platform for supervisors and agents within the software.checked 2 Oct 2026
- Agent portal
- The browser agent portal provides schedule views, notifications, overtime offers, adherence information, bidding and communication preferences.checked 15 Oct 2026
- API
- A 2021 fifth-generation release expanded and multithreaded the API for payroll, vacation and custom contact-center integrations.checked 15 Oct 2026
- Attendance and adherence
- The Automated Schedule Attendance Monitor tracks arrivals and attendance while dashboards show adherence by team or individual.checked 15 Oct 2026
- Cloud hosting
- CommunityWFM says its cloud-hosted software runs on Amazon Web Services and uses Amazon Relational Database Service.checked 2 Oct 2026
- Custom integrations
- Its in-house team can connect adherence, call-volume and payroll data through scoped, fixed-price projects with production testing and ongoing support.checked 15 Oct 2026
- Deployment options
- The Enterprise product booklet describes cloud, on-premise and hybrid hosting options and browser-based access.checked 15 Oct 2026
- Documentation and support
- The support portal contains technical release notes, administrator and IT material, agent guidance, mobile-app content, webinars and announcements.checked 15 Oct 2026
- Enterprise audience
- Enterprise is designed for larger and multi-site teams and supports up to 10,000 agents.checked 2 Oct 2026
- Essentials audience
- Essentials is positioned for small and medium-sized contact centers and includes core workforce management features.checked 2 Oct 2026
- Forecasting
- Forecasting analyzes historical data from multiple sources, supports what-if demand analysis and offers six modeling engines.checked 15 Oct 2026
- Hosting
- The service is hosted on Amazon Web Services and uses Amazon Relational Database Service for data access.checked 15 Oct 2026
- Integrations
- Listed technology partners include Amazon Connect, Avaya, Cisco Webex, Five9, Genesys, NICE inContact, RingCentral, Talkdesk, Twilio and Zoom Contact Center.checked 15 Oct 2026
- Intraday automation
- Automated Schedule Adjustment Plans provide eight wizard-based strategies for changing many schedules and notifying affected agents.checked 15 Oct 2026
- Languages
- Enterprise has native support for English, Canadian French, Mexican Spanish and Brazilian Portuguese.checked 15 Oct 2026
- Legal name
- The website footer identifies the maker as Workforce Management Software Group, Inc.checked 15 Oct 2026
- Limit: missing items
- A Software Advice reviewer says some desired items were initially missing and appeared in later releases.checked 15 Oct 2026
- Limit: mobile reliability
- A Google Play reviewer says the app failed to open for about a week and was uninstalled.checked 15 Oct 2026
The company
- Company
- CommunityWFM says it was founded in 2005 and that RingCentral announced its acquisition in 2025.checked 2 Oct 2026
- Company identity
- LinkedIn identifies CommunityWFM as the former WFMSG, a privately held software company founded in 2005 with 11–50 employees in Richardson, Texas.checked 15 Oct 2026
- Founded
- 2005checked 28 Sep 2026
- Headquarters
- Richardson, Texas, United Stateschecked 28 Sep 2026
Where it runs
- Limit: approved time off
- A Capterra reviewer says agents cannot cancel approved time off themselves and must contact administrators.checked 15 Oct 2026
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