Aspect Workforce
7.4#4 in workforce management softwareFrom $1 a monthAndroidiOSWebAPI
VisitAspect Workforce vs CommunityWFM
CommunityWFM
7.1#4 in call center workforce management softwareFrom $20 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Aspect Workforce | CommunityWFM |
|---|---|---|
| Forecasting | The platform uses multi-model forecasting that learns from demand patterns and adapts in real time. | Forecasting analyzes historical data from multiple sources, supports what-if demand analysis and offers six modeling engines. |
| Founded | 1973 | 2005 |
| Integrations | WorkforceOS integrates with HR, payroll, and business intelligence systems, and Aspect says the platform also provides open APIs. | Listed technology partners include Amazon Connect, Avaya, Cisco Webex, Five9, Genesys, NICE inContact, RingCentral, Talkdesk, Twilio and Zoom Contact Center. |
| Mobile app | The Aspect Workforce mobile app is an agent scheduling tool for iPhone and Android, and requires the new Cloud Workforce experience. | Community Everywhere is available for iOS and Android, and users must be active CommunityWFM customers to use it. |
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | CommunityWFM provides workforce management software for contact centers, including forecasting, scheduling, and agent availability tools. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating | 5.0 out of 5 from 1 rating. |
| Rating on Capterra | 4.2 out of 5 from 251 reviews | 5.0 out of 5 from 2 reviews. |
| Rating on G2 | 4.2 out of 5 from 315 reviews | 5.0 out of 5 from 1 review. |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 90 ratings | 4.0 out of 5 from 2 ratings. |
| Rating on GetApp | 4.2 out of 5 from 251 reviews | 5.0 out of 5 from 2 reviews. |
Aspect Workforce plans
- Basic$1 a month
- Aspect WorkforcePriced on request
CommunityWFM plans
- RingCentral AI Workforce Management$20 a month
- EnterprisePriced on request
- EssentialsPriced on request
Pick Aspect Workforce if…
It is aimed at enterprise contact centers coordinating agents across multiple sites, regions, or countries. The mobile app is relevant to customers who activate the new Cloud Workforce.
Pick CommunityWFM if…
You want what its maker publishes above — check its page for the details.