CommunityWFM
7.1#4 in call center workforce management softwareFrom $20 a monthAndroidiOSWebAPI
VisitCommunityWFM vs HiveDesk Contact Center WFM
HiveDesk Contact Center WFM
7.7#2 in call center workforce management softwareFrom $5 a monthiOSWebAPIExtension
VisitWhat both publish
| Fact | CommunityWFM | HiveDesk Contact Center WFM |
|---|---|---|
| Documentation and support | The support portal contains technical release notes, administrator and IT material, agent guidance, mobile-app content, webinars and announcements. | HiveDesk provides getting-started, billing, best-practice, API and other help articles through its support center and knowledge base. |
| Founded | 2005 | 2011 |
| Headquarters | Richardson, Texas, United States | Louisville, Kentucky, United States |
| Integrations | Listed technology partners include Amazon Connect, Avaya, Cisco Webex, Five9, Genesys, NICE inContact, RingCentral, Talkdesk, Twilio and Zoom Contact Center. | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating. | The listing says it has insufficient ratings or reviews to display an overview. |
| Rating on Capterra | 5.0 out of 5 from 2 reviews. | 4.4 out of 5 from 27 reviews |
CommunityWFM plans
- RingCentral AI Workforce Management$20 a month
- EnterprisePriced on request
- EssentialsPriced on request
HiveDesk Contact Center WFM plans
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
Pick CommunityWFM if…
You want what its maker publishes above — check its page for the details.
Pick HiveDesk Contact Center WFM if…
It suits inbound call centers, BPO operations, and remote or hybrid contact center teams that need shift scheduling and adherence tracking. Teams needing direct ACD or omnichannel routing integration should note that it is not provided.