Naumen Workforce Management
Naumen Workforce Management forecasts staffing needs and builds employee schedules around workload, qualifications, company rules, and staff preferences.
What Naumen Workforce Management is
Naumen Workforce Management forecasts staffing needs and builds employee schedules around workload, qualifications, company rules, and staff preferences. It also supports attendance control, time tracking, process norming, staffing calculations, and real-time analytics. Scheduling capabilities include interval-based volume forecasting, adherence tracking, intraday management, skills-based scheduling, and employee self-service. In the cloud version, employees can use a personal account and mobile app to manage schedules, exchange shifts, and receive change notifications. Cloud reporting includes punctuality reports and a T-13 time sheet for accounting. Naumen offers cloud and on-premise deployment. WFM Cloud is a subscription service with maintenance, support, and automatic updates; Naumen says it can be configured and launched within several days without customer IT infrastructure. The listed cloud plans each include 20 users: Base WFM is 30,000 RUB a month, Advanced WFM is 50,000 RUB a month, and Advanced+ WFM is 80,000 RUB a month. Naumen describes Cloud as suitable for contact centers and customer services with at least 30 staff, as well as frontline teams in retail, back offices, and warehouses.
Good
- Forecasts workload and schedules by employee qualifications
- Supports interval forecasts and intraday management
- Employees can manage schedules through an account and app
- Cloud includes maintenance, support, and automatic updates
- Offers both cloud and on-premise deployment
Watch out
- No free plan
- Cloud plans start at 30,000 RUB a month
- Each listed cloud plan includes 20 users
Who it suits
Naumen WFM Cloud is aimed at contact centers and customer services with at least 30 staff, and larger frontline teams in retail, back offices, and warehouses. Its on-premise option may also suit organizations that want to deploy the system within their own environment.
Verdict
Naumen WFM combines forecasting, scheduling, and attendance tools with cloud and on-premise deployment. Compare the cloud plan features and included-user count with your staffing needs.
Plans and prices
From Naumen Workforce Management's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Base WFM | 30,000 RUB a month | 20 users included · load forecasting · automatic scheduling · standard rules and reports · operator portal and mobile app · chat support during business hours (8×5) · knowledge base · From 30,000 rub./month |
| Advanced WFM | 50,000 RUB a month | 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings · priority chat support during business hours (12×7) · From 50,000 rub./month |
| Advanced+ WFM | 80,000 RUB a month | 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings and priority support (12×7) · visualization module and preset dashboards · From 80,000 rub./month |
The facts
Each one read from Naumen Workforce Management's own pages, with the date it was checked.
What it does
- Cloud audience
- Naumen describes Cloud as suitable for contact centers and customer services with at least 30 staff, as well as mass frontline teams in retail, back offices, and warehouses.checked 2 Oct 2026
- Deployment
- Naumen offers on-premise and cloud deployment; its cloud subscription includes maintenance, support, and automatic updates.checked 2 Oct 2026
- Features
- The product supports attendance control, time tracking, process norming, staffing calculations, and real-time analytics.checked 2 Oct 2026
- Implementation
- Naumen says its cloud service can be configured and launched within several days, and does not require customer IT infrastructure.checked 2 Oct 2026
- Integrations
- Naumen says WFM integrates with enterprise ERP, HCM, BI, POS, CRM, and electronic queue systems.checked 2 Oct 2026
- Purpose
- Naumen WFM forecasts workload and plans staff schedules to match staffing needs, employee qualifications, company rules, and employee preferences.checked 2 Oct 2026
- Reporting
- The cloud version provides punctuality reporting and a T-13 time sheet for accounting.checked 2 Oct 2026
- Schedule management
- The cloud version lets employees manage schedules through a personal account and mobile app, exchange shifts, and receive schedule change notifications.checked 2 Oct 2026
- Security and registry
- Naumen states that Naumen WFM is included in the Russian software registry.checked 2 Oct 2026
- Support
- The cloud page lists chat support during business hours at 8×5 for Base and priority chat support at 12×7 for Advanced and Advanced+.checked 2 Oct 2026
- Безопасность доступа
- В проекте Райффайзенбанка для Naumen WFM была разработана ролевая модель разграничения доступа и настроена аутентификация операторов, менеджеров и аналитиков.checked 30 Sep 2026
- Назначение
- Naumen WFM прогнозирует потребность в персонале и строит рабочие графики с учетом квалификации, событий, правил компании и пожеланий сотрудников.checked 30 Sep 2026
- Облачная модель
- WFM Cloud приобретается по подписке, запускается в течение нескольких дней и не требует собственной ИТ-инфраструктуры.checked 30 Sep 2026
- Целевая аудитория Cloud
- Облачная версия рекомендуется контакт-центрам и клиентским сервисам со штатом от 30 человек, а также массовому линейному персоналу в ритейле, бэк-офисе и на складах.checked 30 Sep 2026
Money
- Trial
- Naumen WFM Cloud offers a free trial, but the opened page does not specify its duration.checked 2 Oct 2026
Alternatives to Naumen Workforce Management
- 1
Daktela WFM
Free planAndroidiOSWebAPI8.2From €12 a month - 2
HiveDesk Contact Center WFM
iOSWebAPIExtension7.7From $5 a month - 3
Aspect Workforce
AndroidiOSWebAPI7.4From $1 a month - 4
CommunityWFM
AndroidiOSWebAPI7.1From $20 a month - 5
6.9From $119 a month - 6
GetWFM
Free planWebAPI6.9Free plan