CommunityWFM vs Daktela WFM
| CommunityWFM | Daktela WFM | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | Yes |
| Paid from | — | €20/mo |
| Open source | No | No |
| Platforms | Android, iOS, Web | Android, api, iOS, macOS, Web, Windows |
| Volume forecasting | Yes | Yes |
| Forecast granularity | interval | — |
| Adherence tracking | Yes | — |
| Intraday management | Yes | — |
| Skills-based scheduling | Yes | Yes |
| Agent self-service | Yes | Yes |
| Deployment model | cloud | — |
| Free plan | — | Yes |
Both are listed in Best Call Center Workforce Management Software. On Everything Xiaomi, Daktela WFM scores higher on our published basis.