CommunityWFM
7.1#4 in call center workforce management softwareFrom $20 a monthAndroidiOSWebAPI
VisitCommunityWFM vs Daktela WFM
Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | CommunityWFM | Daktela WFM |
|---|---|---|
| Forecasting | Forecasting analyzes historical data from multiple sources, supports what-if demand analysis and offers six modeling engines. | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. |
| Founded | 2005 | 2005 |
| Headquarters | Richardson, Texas, United States | Prague, Czech Republic |
| Mobile app | Community Everywhere is available for iOS and Android, and users must be active CommunityWFM customers to use it. | Daktela's Android app provides ticketing, CRM, calls, chats, realtime panels and wallboards and is free with a Daktela licence. |
| Purpose | CommunityWFM provides workforce management software for contact centers, including forecasting, scheduling, and agent availability tools. | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. |
| Rating on Capterra | 5.0 out of 5 from 2 reviews. | 4.3 out of 5 from 3 reviews. |
| Rating on G2 | 5.0 out of 5 from 1 review. | 4.8 out of 5 from 48 reviews. |
| Rating on Google Play | 3.5 out of 5 from 22 reviews. | The listing shows 5K+ downloads but does not display a user star rating in the opened page. |
CommunityWFM plans
- RingCentral AI Workforce Management$20 a month
- EnterprisePriced on request
- EssentialsPriced on request
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Pick CommunityWFM if…
You want what its maker publishes above — check its page for the details.
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.