Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs SingleComm Workforce
SingleComm Workforce
6.7#6 in customer service workforce management softwareFrom $49 a monthWebAPI
VisitWhat both publish
| Fact | Daktela WFM | SingleComm Workforce |
|---|---|---|
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | Its forecasting uses machine-learning models tuned to customer data, seasonality, campaign drivers, demand ranges, and interval confidence levels. |
| Founded | 2005 | 2014 |
| Intended users | The product is positioned for contact centre teams that need to forecast demand, schedule agents, and monitor workforce coverage. | The company describes its platform as serving contact centers across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services. |
| Purpose | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. | Workforce management for contact centers combines AI-driven forecasting, intraday schedule adjustments, skills-based scheduling, real-time adherence, and agent coaching. |
| Rating on Capterra | 4.3 out of 5 from 3 reviews. | 4.1 out of 5 from 7 reviews |
| Rating on G2 | 4.8 out of 5 from 48 reviews. | 4.3 out of 5 from 4 reviews |
| Scheduling | It says teams can schedule hundreds of agents for an entire month with one click. | Scheduling supports skills and priority rules, fairness and break compliance, and what-if analysis for PTO, trades, and shift changes. |
| Security | Daktela states that it complies with GDPR and ISO 27001 and regularly conducts external penetration tests on Daktela Cloud. | The security page states TLS 1.3 encryption in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention policies. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
SingleComm Workforce plans
- Starting price$49 a month
- SingleComm Workforce ManagementPriced on request
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick SingleComm Workforce if…
You want what its maker publishes above — check its page for the details.