Eleveo Workforce Management
Eleveo Workforce Management (WFM) helps contact centers plan staffing around expected multichannel demand, agent skills, and schedules.
What Eleveo Workforce Management is
Eleveo Workforce Management (WFM) helps contact centers plan staffing around expected multichannel demand, agent skills, and schedules. It uses historical data for forecasting and allows forecasts to be adjusted. Scheduling covers multiple skills and channels, remote and on-site agents, AI-powered automatic scheduling, and drag-and-drop changes. Managers can monitor standard or real-time schedule adherence and get immediate notifications when an agent is out of adherence. Agents can request PTO, swap shifts, check schedules by day, week, or month, and sync them through iCalendar. Eleveo supports on-premises, hybrid, and cloud deployment, with web, self-hosted, and API platforms listed. Integrations include Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes. Forecasting needs historical data in Eleveo’s CSV format at 15-minute intervals or an automatic importer; without that input it is not fully functional. Pricing is on request, and support and professional services are included in the licensing cost.
Good
- Forecasts multichannel demand and supports forecast adjustments.
- AI-powered scheduling with drag-and-drop editing.
- Real-time adherence alerts for managers.
- Agents can request PTO and swap shifts.
- Supports on-premises, hybrid, and cloud deployment.
Watch out
- Forecasting needs 15-minute CSV data or an importer.
- Pricing is available on request only.
Who it suits
It suits contact centers that need multichannel forecasting, skills-based scheduling, and adherence tracking. Agents can also manage PTO requests, shift swaps, and schedule views themselves.
Verdict
Eleveo combines forecasting, scheduling, adherence monitoring, and agent self-service for contact centers. Check that the required historical data or importer is available before relying on its forecasting.
Plans and prices
From Eleveo Workforce Management's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Workforce Optimization Suite | Priced on request | WFM · WFO · WFM + WFO · subscription pricing for on-prem/hybrid · SaaS pricing |
The facts
Each one read from Eleveo Workforce Management's own pages, with the date it was checked.
What it does
- Adherence
- The product provides standard and real-time schedule adherence with immediate notifications when an agent is out of adherence.checked 1 Oct 2026
- Agent tools
- Agents can submit PTO requests, swap shifts, view schedules by day/week/month, and sync schedules through iCalendar.checked 1 Oct 2026
- Cloud security
- Eleveo says its cloud solutions use encryption in transit and at rest, granular access controls, backups, disaster recovery, isolated customer instances, and access auditing.checked 1 Oct 2026
- Deployment
- Eleveo supports on-premises, hybrid, and cloud deployment methodologies.checked 1 Oct 2026
- Forecasting
- The product provides multichannel forecasting and forecasting adjustments using historical data.checked 1 Oct 2026
- Forecasting requirement
- Forecasting requires historical data in Eleveo's CSV format at 15-minute intervals or an automatic importer; without data, forecasting is not fully functional.checked 1 Oct 2026
- Integrations
- Eleveo lists integrations with Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes.checked 1 Oct 2026
- Purpose
- Eleveo WFM helps contact centers maintain the right number of agents with the right skills at the right time.checked 1 Oct 2026
- Scheduling
- Scheduling includes multi-skill and multi-channel scheduling, AI-powered auto scheduling, drag-and-drop editing, and remote or on-site agent scheduling.checked 1 Oct 2026
- Security
- Eleveo reports regular security screening, internal-process audits, vulnerability scans, SOC2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10 reviews.checked 1 Oct 2026
- Support
- Eleveo provides regional support by phone and email, and its pricing page says support and professional services are included in the licensing cost.checked 1 Oct 2026
- Webex integration
- The Webex Contact Center integration transfers historical demand and agent performance data into Eleveo WFM and supports user synchronization and single sign-on.checked 1 Oct 2026
Where it runs
- Browser access
- The WFM application supports Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.checked 1 Oct 2026
The company
- Company scale
- Eleveo says it has more than 200 employees, supports 90 countries, and averages 30 days for implementation.checked 1 Oct 2026
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- Prague, Czech Republicchecked 28 Sep 2026
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