Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs Eleveo Workforce Management
Eleveo Workforce Management
5.5#13 in customer service workforce management softwareWebAPISelf-hosted
VisitWhat both publish
| Fact | Daktela WFM | Eleveo Workforce Management |
|---|---|---|
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | The product provides multichannel forecasting and forecasting adjustments using historical data. |
| Founded | 2005 | 1999 |
| Headquarters | Prague, Czech Republic | Prague, Czech Republic |
| Purpose | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. | Eleveo WFM helps contact centers maintain the right number of agents with the right skills at the right time. |
| Scheduling | It says teams can schedule hundreds of agents for an entire month with one click. | Scheduling includes multi-skill and multi-channel scheduling, AI-powered auto scheduling, drag-and-drop editing, and remote or on-site agent scheduling. |
| Security | Daktela states that it complies with GDPR and ISO 27001 and regularly conducts external penetration tests on Daktela Cloud. | Eleveo reports regular security screening, internal-process audits, vulnerability scans, SOC2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10 reviews. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Eleveo Workforce Management plans
- Workforce Optimization SuitePriced on request
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick Eleveo Workforce Management if…
It suits contact centers that need multichannel forecasting, skills-based scheduling, and adherence tracking. Agents can also manage PTO requests, shift swaps, and schedule views themselves.