Eleveo Workforce Management
5.5#13 in customer service workforce management softwareWebAPISelf-hosted
VisitEleveo Workforce Management vs GetWFM
What both publish
| Fact | Eleveo Workforce Management | GetWFM |
|---|---|---|
| Adherence | The product provides standard and real-time schedule adherence with immediate notifications when an agent is out of adherence. | Adherence includes weighted scoring, automatic calculations, weekly and monthly trends, instant results and exception approval. |
| Integrations | Eleveo lists integrations with Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes. | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. |
| Scheduling | Scheduling includes multi-skill and multi-channel scheduling, AI-powered auto scheduling, drag-and-drop editing, and remote or on-site agent scheduling. | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. |
| Security | Eleveo reports regular security screening, internal-process audits, vulnerability scans, SOC2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10 reviews. | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. |
| Support | Eleveo provides regional support by phone and email, and its pricing page says support and professional services are included in the licensing cost. | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. |
Eleveo Workforce Management plans
- Workforce Optimization SuitePriced on request
GetWFM plans
- TeamFree
- EnterprisePriced on request
- WorkforcePriced on request
Pick Eleveo Workforce Management if…
It suits contact centers that need multichannel forecasting, skills-based scheduling, and adherence tracking. Agents can also manage PTO requests, shift swaps, and schedule views themselves.
Pick GetWFM if…
GetWFM is aimed at contact centers managing staffing, schedules, attendance, and adherence. Its listed audiences range from team leaders and workforce managers to operations managers and directors.