Mitel Workforce Management
The facts below are what the maker publishes about Mitel Workforce Management, checked and dated. Our editors have not written about it yet.
Plans and prices
From Mitel Workforce Management's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Mitel Workforce Management | Priced on request | usage- and scale-aligned pricing · sales consultation required |
The facts
Each one read from Mitel Workforce Management's own pages, with the date it was checked.
What it does
- Analytics and AI
- Mitel says its GenAI analytics can transfer data to its AI engine, transcribe more than 100 languages and present dashboard insights.checked 15 Oct 2026
- Compliance recording
- The product page lists compliance support for MiFID II, Dodd-Frank, GDPR and PCI-DSS.checked 15 Oct 2026
- Documentation
- Mitel provides a document center, learning center and global technical support for its platforms and products.checked 15 Oct 2026
- Employee mobile self-service
- Employees can use a mobile app to view schedules and messages, trade shifts, request vacation, set preferences and offer overtime availability.checked 15 Oct 2026
- Forecasting
- Forecasting covers phone, chat, email, SMS and social-media channels.checked 15 Oct 2026
- Fraud detection
- Automated fraud detection and keyword spotting are included in the listed feature set.checked 15 Oct 2026
- Integrations
- Mitel advertises integrations with CRM, ERP and data-warehouse systems.checked 15 Oct 2026
- Interaction recording
- The wider Workforce Optimization suite records voice and screen interactions either continuously or on demand.checked 15 Oct 2026
- Limit: MiCollab mobile reliability
- Google Play reviewers report missed call notifications, dropped calls and softphone failures.checked 15 Oct 2026
- Limit: Mitel Connect stability
- Google Play reviewers describe sign-in crashes, unclear connections, random app closures and repeated server interruptions.checked 15 Oct 2026
- Limit: reliability
- G2’s review summary reports performance problems including crashes and unreliable applications.checked 15 Oct 2026
- Notable news: 2026
- Mitel’s press-release index lists the March 9, 2026 introduction of Mitel WX, an AI-enabled voice-first communications platform.checked 15 Oct 2026
- Performance dashboards
- Performance-management dashboards and scorecards are listed as product features.checked 15 Oct 2026
- Praise: usability
- G2’s review summary repeatedly cites ease of use, a friendly interface, easy setup and straightforward integration.checked 15 Oct 2026
- Pricing availability
- Mitel directs prospects to sales for tailored answers and pricing models based on usage and scale; no public WFM price is shown.checked 15 Oct 2026
- Public APIs
- Mitel’s integrations page says its third-party integration tools include APIs for embedding communications in workflows and applications.checked 15 Oct 2026
- Quality management
- Managers can create evaluation templates, filter and assess interactions, analyze results, visualize outcomes and identify coaching opportunities.checked 15 Oct 2026
- Rating on G2
- 3.8 out of 5 from 234 reviewschecked 15 Oct 2026
The company
- Company legal name
- Trustpilot identifies the provider as Mitel Networks Corporation.checked 15 Oct 2026
- Company size
- LinkedIn places Mitel in the 1,001–5,000 employee category.checked 15 Oct 2026
- Founded
- LinkedIn lists Mitel as founded in 1972.checked 15 Oct 2026
- Headquarters
- LinkedIn lists Mitel headquarters in Kanata, Ontario, Canada.checked 15 Oct 2026
- Limit: Teamwork notifications
- A Google Play reviewer reports notification failures on Samsung Android 13 devices and unreliable notifications generally.checked 15 Oct 2026
- Ownership
- Crunchbase’s company profile identifies Mitel Networks Corporation as acquired by Searchlight Capital Partners.checked 15 Oct 2026
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