PBXDom
PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting.
What PBXDom is
PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. It is aimed at IT teams maintaining current systems, including legacy PBXs, and does not replace the phone system. Customizable dashboards offer 70+ widgets and reports on call volumes, missed calls, and extension activity. Call accounting estimates costs by extension and department, with reports for comparison against a carrier bill. A 911 call can trigger email, SMS, automated voice, Slack, or Zapier alerts, with channels varying by plan. A collector reads call records over serial, IP, or file-based connections and forwards them to PBXDom’s cloud. Listed phone-system brands include Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk/FreePBX. Data retention ranges from one year on Basic to five or more years on Enterprise. Platforms include Android, iOS, Linux, Windows, web, API, and self-hosted. Historical imports cost extra on Pro, Advanced, and Enterprise.
Good
- Dashboards include 70+ widgets.
- Call accounting estimates costs by extension and department.
- 911 alerts support several listed channels.
- Collector accepts serial, IP, or file-based connections.
Watch out
- Historical imports cost extra on some plans.
- Alert channels depend on plan.
- It does not replace a PBX.
Who it suits
PBXDom may suit IT teams that want reporting and call accounting for an existing phone system. It is intended for organizations maintaining systems, including legacy PBXs, rather than replacing them.
Verdict
PBXDom adds analytics, call accounting, and alerting around an existing phone system. Its plan costs, retention, and available alert channels vary by tier.
Plans and prices
From PBXDom's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $99 a month | 50 extensions/lines · 1 phone system · 1 year retention · 70+ widgets · 30+ reports · email support · Billed monthly |
| Pro | $199 a month | 200 extensions/lines · 2 phone systems · 1.5 years retention · 911 alerts · Slack & Zapier · email support · Billed monthly |
| Scale | $499 a month | 500 extensions/lines · 5 phone systems · 2 years retention · 911 alerts · Slack & Zapier · email support · Billed monthly |
| Advanced | $1,199 a month | 1,000 extensions/lines · 10 phone systems · 3 years retention · API & webhooks · phone support · SMS and voice alerts · Billed monthly |
| Enterprise on-premises | $60,000 a year | For organizations with 5,000+ users · Pricing starts annually |
| Enterprise on-premises version | $60,000 a year | Available for organizations with 5,000+ users · Pricing starting at $60,000 annually |
| Enterprise | Priced on request | 1,000+ extensions/lines · 10+ phone systems · 5+ years retention · SAML SSO · audit logs · 99.99% SLA · dedicated success manager · Scoped and quoted on one call |
The facts
Each one read from PBXDom's own pages, with the date it was checked.
What it does
- 911 alerts
- Matching 911 call records can trigger email, Slack, SMS or automated voice notifications, usually within one to two minutes.checked 15 Oct 2026
- Analytics
- Analytics includes customizable dashboards with more than 70 widgets and over 30 reports.checked 15 Oct 2026
- API
- A REST API at api.pbxdom.com exposes calls, reports, widgets and charts; API access is limited to Advanced and Enterprise.checked 15 Oct 2026
- Call accounting
- The call-accounting product estimates telecom costs and allocates usage by department, but is not general-ledger or invoice-payment software.checked 15 Oct 2026
- Collection method
- A collector app can read call records over serial, IP, or file-based connections and stream them to PBXDom’s cloud.checked 11 Oct 2026
- Collector
- A lightweight collector reads CDR or SMDR over network, serial or file connections and streams records to PBXDom cloud.checked 15 Oct 2026
- Dashboard sharing
- Dashboard sharing and department/group controls are available from the Pro plan upward.checked 15 Oct 2026
- Data limits
- Data retention ranges from 1 year on Basic to 5+ years on Enterprise, and historical imports are available at additional cost on Pro, Advanced, and Enterprise.checked 11 Oct 2026
- Data retention
- Retention ranges from one year on Basic to five or more years on Enterprise.checked 15 Oct 2026
- Deployment requirements
- The collector normally runs on an always-on Windows host; supported FreePBX systems can use a native Linux collector.checked 15 Oct 2026
- Documentation
- The Help Center contains setup guides, troubleshooting, PBX-specific collector instructions, dashboard, report, chart, alert and billing guidance.checked 15 Oct 2026
- Exports
- Reports can be exported as CSV, Excel or PDF files.checked 15 Oct 2026
- Intended users
- PBXDom describes its audience as IT teams maintaining existing phone systems, including legacy systems, and says it does not replace a PBX.checked 11 Oct 2026
- Limit: G2 setup errors
- One G2 reviewer reports many system errors during initial setup.checked 15 Oct 2026
- Limit: G2 visualization
- A G2 reviewer asks for more graphical analysis options.checked 15 Oct 2026
- News: 911 guide
- PBXDom's blog lists a May 2026 article about 911 calls across campuses.checked 15 Oct 2026
- On-premises option
- An on-premises Enterprise deployment is offered to organizations with at least 5,000 users, starting at $60,000 annually.checked 15 Oct 2026
Where it runs
- App system requirement
- The iOS app requires iOS 9 or later; the Mac version requires macOS 11 or later on Apple silicon.checked 15 Oct 2026
- Limit: Apple privacy disclosure
- Apple states that PBXDom LLC has not supplied privacy-practice details for the app.checked 15 Oct 2026
The company
- Company history
- PBXDom says it began inside a telecom consultancy and has operated since 2015.checked 15 Oct 2026
- Company scale claim
- The maker claims customers in more than 50 countries and over 14 billion calls processed since 2015.checked 15 Oct 2026
- Founded
- 2015checked 28 Sep 2026
- Headquarters
- Covina, California, United Stateschecked 28 Sep 2026
- LinkedIn company facts
- LinkedIn lists PBXDom as privately held, headquartered in Walnut, California, founded in 2013, with 11–50 employees.checked 15 Oct 2026
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