FrontLine Atlas
The facts below are what the maker publishes about FrontLine Atlas, checked and dated. Our editors have not written about it yet.
Plans and prices
From FrontLine Atlas's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $15 a month | Up to 250 seats · Min. $210/mo |
| Growth | $24 a month | Up to 5,000 seats · Min. $720/mo |
| Enterprise | Priced on request | Unlimited seats · Min. $50K/yr |
The facts
Each one read from FrontLine Atlas's own pages, with the date it was checked.
What it does
- Compliance
- The pricing page lists PIPEDA compliance and SOC 2 Type II evidence generation.checked 3 Oct 2026
- Data model
- Records are scoped to tenant, client, and line of business, with row-level isolation enforced by the database.checked 3 Oct 2026
- Data residency
- The pricing page lists North America Canada or US residency for Starter, both Canada and US for Growth, and negotiable multi-region residency for Enterprise.checked 3 Oct 2026
- Identity integrations
- The listed identity providers are Okta, Microsoft Entra ID, and Google Workspace, with native email and password as a fallback.checked 3 Oct 2026
- Implementation
- The maker says most contact centres go live in 2–4 weeks with founder-led onboarding.checked 3 Oct 2026
- Intended users
- The product is built for contact centres managing 50–2,000 agents across multiple clients and lines of business.checked 3 Oct 2026
- Mobile access
- The pricing comparison lists a Mobile PWA capability.checked 3 Oct 2026
- Product limits
- The site says FrontLine does not bundle a contact-routing engine and is designed to work alongside a CCaaS platform.checked 3 Oct 2026
- Purpose
- FrontLine is an operations platform for multi-client contact centres, combining recruiting, HR, scheduling, QA, coaching, and client delivery.checked 3 Oct 2026
- Quality and coaching
- QA supports per-LOB scorecards, calibration, evaluation cycles, and links low-scoring categories to coaching sessions.checked 3 Oct 2026
- Security and audit
- The site describes PostgreSQL row-level tenant isolation and an immutable audit log for PII reads and privileged actions.checked 3 Oct 2026
- Support
- Starter includes email support; Growth includes priority support; Enterprise includes a dedicated CSM and custom SLAs and uptime.checked 3 Oct 2026
- Telephony integrations
- The site lists Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio Flex, and Zoom Contact Center for telephony and CTI.checked 3 Oct 2026
- Workforce scheduling
- The schedule builder uses agents, forecasts, and compliance windows to create multi-LOB schedules, and tracks real-time adherence when a CTI or attendance source is connected.checked 3 Oct 2026
The company
- Headquarters
- Prince Edward Island, Canadachecked 28 Sep 2026
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