ShiftPilot WFM
ShiftPilot WFM is workforce-management software for contact centres with 25 to 300 agents.
What ShiftPilot WFM is
ShiftPilot WFM is workforce-management software for contact centres with 25 to 300 agents. It combines demand forecasting, schedule creation, live adherence monitoring and intraday management. Forecasts use historical volume patterns, seasonal trends and event-based adjustments for daily and intraday planning. Scheduling considers forecast demand, skills, contract constraints, collective agreement rules and agent preferences. Live agent-state tracking compares activity with schedules and sends supervisors automated deviation alerts. Supervisors can adjust schedules, move agents between queues and respond to unexpected volume changes. Role-based views serve WFM managers, operations supervisors, team leaders and agents. Agents use the mobile interface to view schedules, request shift swaps or time off and receive performance feedback. Integrations include Genesys Cloud and Amazon Connect, while Five9 is available for enterprise deployments. ShiftPilot also connects adherence data with call quality scores through Sivam AI’s Hyper QA Audit. It runs on Android and iOS. Plans are billed per agent per month: Founding Member 20.00 CAD, Growth 35.00 CAD and Scale 55.00 CAD.
Good
- Forecasts include seasonal and event adjustments
- Schedules account for skills and agreements
- Live adherence tracking with alerts
- Mobile agent schedules and requests
- Supports Genesys Cloud and Amazon Connect
Watch out
- No free plan
- Five9 integration limited to enterprise deployments
- Pricing is per agent per month
- Designed for contact centres with 25–300 agents
Who it suits
ShiftPilot WFM suits contact centres with 25–300 agents needing forecasting, skills-based scheduling, adherence alerts and intraday controls. It also fits teams using its listed contact-centre integrations.
Verdict
ShiftPilot WFM combines planning and real-time contact-centre controls with mobile agent tools. Its per-agent pricing and stated integration limits should be weighed against centre size and systems.
Plans and prices
From ShiftPilot WFM's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Founding Member | C$20 a month | First 25 clients · locked for life of contract · per agent/month |
| Growth | C$35 a month | Scaling contact centres 50–150 agents · per agent/month |
| Scale | C$55 a month | Enterprise contact centres 150–300 agents · per agent/month |
The facts
Each one read from ShiftPilot WFM's own pages, with the date it was checked.
What it does
- Adherence
- Live agent state tracking compares activity with schedules and provides supervisors automated alerts about deviations.checked 9 Oct 2026
- Agent features
- The agent interface includes personal schedules, shift swap and time-off requests, and performance feedback in a mobile interface.checked 9 Oct 2026
- Demo
- The maker offers a 30-minute demonstration configured using the customer's agent count, queue structure, and schedule patterns, with no commitment required.checked 9 Oct 2026
- Forecasting
- Its forecasts combine historical volume patterns, seasonal trends, and event-based adjustments to generate daily and intraday forecasts.checked 9 Oct 2026
- Integrations
- Current contact centre integrations include Genesys Cloud and Amazon Connect; Five9 integration is available for enterprise deployments.checked 9 Oct 2026
- Intraday tools
- Supervisors can adjust schedules, move agents between queues, and respond to unexpected volume changes.checked 9 Oct 2026
- Purpose
- ShiftPilot WFM provides forecasting, scheduling, real-time adherence monitoring, and intraday performance management for contact centres with 25 to 300 agents.checked 9 Oct 2026
- Roles
- The product describes role-based views for WFM managers, operations supervisors, team leaders, and agents.checked 9 Oct 2026
- Scheduling
- Schedules are optimized against forecast, skills, contract constraints, collective agreement rules, and agent preferences.checked 9 Oct 2026
- Sivam integration
- ShiftPilot WFM integrates with Sivam AI’s Hyper QA Audit to connect schedule adherence data with call quality scores.checked 9 Oct 2026
The company
- Headquarters
- Canadachecked 28 Sep 2026
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