Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs ShiftPilot WFM
ShiftPilot WFM
6.0#20 in contact center workforce management softwareFrom C$20 a monthAndroidiOS
VisitWhat both publish
| Fact | Agentforce Contact Center | ShiftPilot WFM |
|---|---|---|
| Headquarters | San Francisco, California, United States | Canada |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
ShiftPilot WFM plans
- Founding MemberC$20 a month
- GrowthC$35 a month
- ScaleC$55 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick ShiftPilot WFM if…
ShiftPilot WFM suits contact centres with 25–300 agents needing forecasting, skills-based scheduling, adherence alerts and intraday controls. It also fits teams using its listed contact-centre integrations.