Nextiva
8.8#2 in business phone systemsFrom $15 a monthAndroidiOSWebAPI
VisitNextiva vs ShiftPilot WFM
ShiftPilot WFM
6.0#20 in contact center workforce management softwareFrom C$20 a monthAndroidiOS
VisitWhat both publish
| Fact | Nextiva | ShiftPilot WFM |
|---|---|---|
| Headquarters | Scottsdale, Arizona, United States | Canada |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | Current contact centre integrations include Genesys Cloud and Amazon Connect; Five9 integration is available for enterprise deployments. |
Nextiva plans
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
ShiftPilot WFM plans
- Founding MemberC$20 a month
- GrowthC$35 a month
- ScaleC$55 a month
Pick Nextiva if…
Nextiva is aimed at small companies seeking a business phone system, with options to scale to unified communications. It may suit teams that want calling alongside messaging and collaboration tools.
Pick ShiftPilot WFM if…
ShiftPilot WFM suits contact centres with 25–300 agents needing forecasting, skills-based scheduling, adherence alerts and intraday controls. It also fits teams using its listed contact-centre integrations.