Assembled
6.2#8 in customer service workforce management softwareFrom $25 a monthWebAPI
VisitAssembled vs Daktela WFM
Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Assembled | Daktela WFM |
|---|---|---|
| Founded | 2018 | 2005 |
| Headquarters | San Francisco, California, United States | Prague, Czech Republic |
| Purpose | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. |
| Security | Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. | Daktela states that it complies with GDPR and ISO 27001 and regularly conducts external penetration tests on Daktela Cloud. |
Assembled plans
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Pick Assembled if…
You want what its maker publishes above — check its page for the details.
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.