Peopleware

C tier on Capacity Planning SoftwareScore 5.8 · #37 of 55

Android app: Not listed
Free plan: No
Runs on: api, Web

peopleware.com

Summary

Peopleware is an AI-native workforce management suite for contact centers and outsourcers. Its forecasting tools use predictive AI to project workload up to 24 months ahead, with detail down to 15-minute intervals. Scheduling can account for employee preferences and skills, shift swaps and bidding, multiple sites, and rule compliance. The platform also supports adherence tracking, intraday management, and agent self-service. Integration options include prebuilt cloud connectors, CSV and ODBC data exchange, and a REST API; named connector examples include ADP, Zendesk, and Freshworks. Users can access the cloud-hosted service from a browser on any device. Peopleware says customer data is encrypted at rest and in transit, and is not used to train AI or machine-learning systems. The company lists ISO/IEC 27001:2022 certification and GDPR support through a Data Processing Agreement. Tailored onboarding includes WFM experts and integration specialists. Pricing is tailored to the selected solution and is available on request; there is no free plan.

Who it is for

Peopleware suits contact centers and outsourcers that need forecasting, scheduling, and workforce management across locations. It may also fit teams that need employee self-service and integrations with business systems.

What is good

Forecasts workload up to 24 months ahead.
Scheduling accounts for skills and employee preferences.
Includes adherence tracking and intraday management.
Offers cloud connectors, structured data exchange, and a REST API.
Customer data is not used to train AI systems.

What to know first

No free plan is offered.
Pricing is available on request.
Availability depends on cloud deployment.

Verdict

Peopleware brings forecasting, scheduling, and related workforce workflows into a cloud suite for contact centers. Prospective customers should request a quote to learn the cost for their selected solution.

Peopleware plans and pricing

All plans

Custom WFM solution Not published Tailored functionalities, support, and services; price reflects the selected solution peopleware.com · 30 Sept 2026

Compared on capacity planning software

Free plan: Nopeopleware.com
Volume forecasting: Yespeopleware.com
Forecast granularity: bothpeopleware.com
Adherence tracking: Yespeopleware.com
Intraday management: Yespeopleware.com
Skills-based scheduling: Yespeopleware.com
Agent self-service: Yespeopleware.com
Deployment model: cloudpeopleware.com

Facts

Product: Peopleware describes itself as an AI-native workforce management suite for contact centers.peopleware.com · 30 Sept 2026
Forecasting: Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals.peopleware.com · 30 Sept 2026
Scheduling: Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance.peopleware.com · 30 Sept 2026
Integration options: The product supports prebuilt cloud connectors, structured data exchange such as CSV and ODBC, and a REST API.peopleware.com · 30 Sept 2026
Named integrations: The integrations page names ADP, Zendesk, and Freshworks as examples of platforms with prebuilt connectors.peopleware.com · 30 Sept 2026
Browser access: Peopleware says users can access the platform from any browser and on any device.peopleware.com · 30 Sept 2026
Cloud hosting: The Trust Center says the platform runs on AWS and describes logically isolated customer environments in a multi-tenant architecture.peopleware.com · 30 Sept 2026
Security: The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement.peopleware.com · 30 Sept 2026
Encryption: The Trust Center says customer data is encrypted at rest and in transit, with AWS KMS managing symmetric encryption keys for AWS services that store data.peopleware.com · 30 Sept 2026
AI data use: Peopleware says customer data is never used to train machine learning models or AI systems.peopleware.com · 30 Sept 2026
Support and onboarding: Peopleware says WFM experts guide initial integration setup and configuration as part of tailored onboarding, with integration specialists available to help.peopleware.com · 30 Sept 2026
Pricing: Pricing is tailored to the selected WFM solution, and the page directs prospective customers to request a quote.peopleware.com · 30 Sept 2026
Company and audience: Peopleware GmbH lists its address in Düsseldorf, Germany, and its product pages present the WFM suite for contact centers and outsourcers.peopleware.com · 30 Sept 2026