Peopleware
Peopleware is an AI-native workforce management suite for contact centers and outsourcers.
What Peopleware is
Peopleware is an AI-native workforce management suite for contact centers and outsourcers. Its forecasting tools use predictive AI to project workload up to 24 months ahead, with detail down to 15-minute intervals. Scheduling can account for employee preferences and skills, shift swaps and bidding, multiple sites, and rule compliance. The platform also supports adherence tracking, intraday management, and agent self-service. Integration options include prebuilt cloud connectors, CSV and ODBC data exchange, and a REST API; named connector examples include ADP, Zendesk, and Freshworks. Users can access the cloud-hosted service from a browser on any device. Peopleware says customer data is encrypted at rest and in transit, and is not used to train AI or machine-learning systems. The company lists ISO/IEC 27001:2022 certification and GDPR support through a Data Processing Agreement. Tailored onboarding includes WFM experts and integration specialists. Pricing is tailored to the selected solution and is available on request; there is no free plan.
Good
- Forecasts workload up to 24 months ahead.
- Scheduling accounts for skills and employee preferences.
- Includes adherence tracking and intraday management.
- Offers cloud connectors, structured data exchange, and a REST API.
- Customer data is not used to train AI systems.
Watch out
- No free plan is offered.
- Pricing is available on request.
- Availability depends on cloud deployment.
Who it suits
Peopleware suits contact centers and outsourcers that need forecasting, scheduling, and workforce management across locations. It may also fit teams that need employee self-service and integrations with business systems.
Verdict
Peopleware brings forecasting, scheduling, and related workforce workflows into a cloud suite for contact centers. Prospective customers should request a quote to learn the cost for their selected solution.
Plans and prices
From Peopleware's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom WFM solution | Priced on request | Tailored functionalities, support, and services; price reflects the selected solution |
The facts
Each one read from Peopleware's own pages, with the date it was checked.
What it does
- AI data use
- Peopleware says customer data is never used to train machine learning models or AI systems.checked 30 Sep 2026
- Cloud hosting
- The Trust Center says the platform runs on AWS and describes logically isolated customer environments in a multi-tenant architecture.checked 30 Sep 2026
- Encryption
- The Trust Center says customer data is encrypted at rest and in transit, with AWS KMS managing symmetric encryption keys for AWS services that store data.checked 30 Sep 2026
- Forecasting
- Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals.checked 30 Sep 2026
- Integration options
- The product supports prebuilt cloud connectors, structured data exchange such as CSV and ODBC, and a REST API.checked 30 Sep 2026
- Named integrations
- The integrations page names ADP, Zendesk, and Freshworks as examples of platforms with prebuilt connectors.checked 30 Sep 2026
- Pricing
- Pricing is tailored to the selected WFM solution, and the page directs prospective customers to request a quote.checked 30 Sep 2026
- Product
- Peopleware describes itself as an AI-native workforce management suite for contact centers.checked 30 Sep 2026
- Scheduling
- Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance.checked 30 Sep 2026
- Security
- The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement.checked 30 Sep 2026
- Support and onboarding
- Peopleware says WFM experts guide initial integration setup and configuration as part of tailored onboarding, with integration specialists available to help.checked 30 Sep 2026
Where it runs
- Browser access
- Peopleware says users can access the platform from any browser and on any device.checked 30 Sep 2026
The company
- Company and audience
- Peopleware GmbH lists its address in Düsseldorf, Germany, and its product pages present the WFM suite for contact centers and outsourcers.checked 30 Sep 2026
- Founded
- 1995checked 28 Sep 2026
- Headquarters
- Düsseldorf, Germanychecked 28 Sep 2026
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