Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs Peopleware
Peopleware
5.5#14 in customer service workforce management softwareWebAPI
VisitWhat both publish
| Fact | Daktela WFM | Peopleware |
|---|---|---|
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals. |
| Founded | 2005 | 1995 |
| Headquarters | Prague, Czech Republic | Düsseldorf, Germany |
| Scheduling | It says teams can schedule hundreds of agents for an entire month with one click. | Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. |
| Security | Daktela states that it complies with GDPR and ISO 27001 and regularly conducts external penetration tests on Daktela Cloud. | The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Peopleware plans
- Custom WFM solutionPriced on request
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick Peopleware if…
Peopleware suits contact centers and outsourcers that need forecasting, scheduling, and workforce management across locations. It may also fit teams that need employee self-service and integrations with business systems.