TCN Workforce Management
TCN Workforce Management helps contact centres forecast contact demand and plan agent schedules across voice, chat, email, and SMS.
What TCN Workforce Management is
TCN Workforce Management helps contact centres forecast contact demand and plan agent schedules across voice, chat, email, and SMS. It analyses historical data to project future volumes and help managers determine staffing and skills needs. Users can create unlimited forecasts, choose the data they use, and adjust efficiency measurements. Visual schedules cover breaks, skill coverage, daily and weekly views, custom activity rules, and calendar events. Agents can manage shift bids, requests, and swaps themselves. Real-time graphical updates compare forecasts with outcomes and show staffing, service levels, and schedule adherence. Demand, volume, omnichannel, and intraday forecasting, along with skills-based scheduling, are supported. The product is available on web and through an API. TCN lists Salesforce and Zendesk integrations through its Operator platform. Pricing is on request; TCN describes it as pay-per-use, with no monthly minimums or long-term contracts. There is no free plan.
Good
- Creates unlimited forecasts with adjustable measurements.
- Supports voice, chat, email, and SMS forecasting.
- Agents can manage shift bids and swaps.
- Includes real-time staffing and adherence visibility.
- TCN offers 24/7 training and support at no cost.
Watch out
- No free plan is available.
- Pricing is on request.
- Available on web and through an API.
Who it suits
It suits contact centres that need to forecast staffing requirements, manage agent schedules, and control labour costs. It may also fit teams that want agents to handle shift bids, requests, and swaps themselves.
Verdict
TCN Workforce Management combines forecasting, scheduling, and real-time staffing visibility for contact centres. Its pay-per-use pricing has no monthly minimums or long-term contracts, but the price must be requested.
Plans and prices
From TCN Workforce Management's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom pay-per-use pricing | Priced on request | Pay only for what you use · no monthly minimums · no licenses · no long-term contracts |
The facts
Each one read from TCN Workforce Management's own pages, with the date it was checked.
What it does
- Agent self-service
- Agents can self-manage shift bids, requests, and swaps, reducing or eliminating management intervention for those tasks.checked 30 Sep 2026
- AI forecasting
- The system analyses historical data to predict future contact volumes across channels and help managers determine staffing and skill needs.checked 30 Sep 2026
- Cloud hosting
- TCN says Operator is containerised, encrypted, and hosted on Google Cloud Platform using Google Kubernetes Engine across seven independent data centres.checked 30 Sep 2026
- Compliance
- TCN lists PCI, SOC 2, HIPAA, and ISO 27001 among its global compliance standards.checked 30 Sep 2026
- Data residency
- TCN says UK and EU data stays in the respective country or region under its data-residency practices.checked 30 Sep 2026
- Forecasting controls
- Users can create unlimited forecasts, select data, and adjust efficiency measurements.checked 30 Sep 2026
- Integrations
- TCN says its Operator platform integrates with leading CRM systems and APIs; the site lists Salesforce and Zendesk integrations.checked 30 Sep 2026
- Intended users
- TCN presents Workforce Management for contact centres that need to plan staffing, control labour costs, and manage agent schedules.checked 30 Sep 2026
- Pricing terms
- TCN describes its pricing as pay-per-use, with no monthly minimums or long-term contracts, and says customers can start and stop platform usage as needed.checked 30 Sep 2026
- Purpose
- TCN Workforce Management helps contact centres schedule agents and use historical trends to improve productivity and efficiency.checked 30 Sep 2026
- Real-time visibility
- Graphical real-time updates compare forecasts with outcomes and help managers monitor staffing, service levels, and schedule adherence.checked 30 Sep 2026
- Scheduling
- The product brief describes visual schedules with breaks, skill coverage, weekly and daily views, custom activity rules, and weekly or ad-hoc calendar events.checked 30 Sep 2026
- Support
- TCN offers 24/7 training and support at no cost, including dedicated account management and implementation assistance.checked 30 Sep 2026
The company
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- St. George, Utah, United Stateschecked 28 Sep 2026
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