Nextiva
8.8#2 in business phone systemsFrom $15 a monthAndroidiOSWebAPI
VisitNextiva vs TCN Workforce Management
TCN Workforce Management
5.4#18 in customer service workforce management softwareWebAPI
VisitWhat both publish
| Fact | Nextiva | TCN Workforce Management |
|---|---|---|
| Headquarters | Scottsdale, Arizona, United States | St. George, Utah, United States |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | TCN says its Operator platform integrates with leading CRM systems and APIs; the site lists Salesforce and Zendesk integrations. |
| Intended users | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. | TCN presents Workforce Management for contact centres that need to plan staffing, control labour costs, and manage agent schedules. |
Nextiva plans
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
TCN Workforce Management plans
- Custom pay-per-use pricingPriced on request
Pick Nextiva if…
Nextiva is aimed at small companies seeking a business phone system, with options to scale to unified communications. It may suit teams that want calling alongside messaging and collaboration tools.
Pick TCN Workforce Management if…
It suits contact centres that need to forecast staffing requirements, manage agent schedules, and control labour costs. It may also fit teams that want agents to handle shift bids, requests, and swaps themselves.