Xima Workforce Management
Xima Workforce Management is a paid web product from Xima Software for managing voice operations.
What Xima Workforce Management is
Xima Workforce Management is a paid web product from Xima Software for managing voice operations. Its Workforce Management plan is an add-on license priced by quote. The product provides volume forecasting, agent scheduling, and adherence tracking, covering workload estimation, shift planning, and monitoring whether schedules are followed. API access is included, which supports connections to other systems. Voice is the listed supported channel, and web is the listed platform. There is no free plan, and no fixed plan price is published. Xima Software was founded in 2007 and is headquartered in South Jordan, Utah, United States. Because the listed license is an add-on, buyers should consider how it fits with their existing setup. Organisations can request pricing and assess the forecasting, scheduling, adherence, voice-channel, and API capabilities against their workforce requirements before proceeding.
Good
- Provides volume forecasting
- Includes agent scheduling
- Tracks schedule adherence
- Supports voice operations
- Offers API access
Watch out
- No free plan
- Pricing is available by quote
- Listed as an add-on license
- Supports voice as the listed channel
Who it suits
It suits organisations managing voice-based agent operations that need forecasting, scheduling, adherence tracking, and API access. Buyers should be prepared for an add-on license and quote-based pricing.
Verdict
Xima Workforce Management concentrates on core workforce functions for voice teams and adds API access. Its paid, quote-based add-on model makes fit with an existing environment an important consideration.
Plans and prices
From Xima Workforce Management's own pricing page, checked 23 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Workforce Management | Priced on request | Add-on license · Price by quote |
The facts
Each one read from Xima Workforce Management's own pages, with the date it was checked.
The company
- Founded
- 2007checked 4 Oct 2001
- Headquarters
- South Jordan, Utah, United Stateschecked 4 Oct 2001
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