QueuePilot
QueuePilot is web-based workforce management software for contact centers.
What QueuePilot is
QueuePilot is web-based workforce management software for contact centers. It combines forecasting, coverage-gap detection, adherence monitoring, and intraday staffing recommendations. Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing needs across queues and intervals. Coverage Radar identifies understaffed, balanced, and overstaffed periods, while Adherence Command tracks agent states, exceptions, and schedule variance in real time. Intraday Copilot can suggest overtime, voluntary time off, coaching delays, or schedule changes, but a person must approve recommendations. NICE CXone is the first-class integration, with read-only access to queue metrics, agent states, and historical interval data. Other named integrations are planned and not live yet. A demo mode uses simulated contact-center data for workflow evaluation. Pricing is provided on request, with early-access pricing scoped around the customer’s size, integration needs, data history, security review, and target workflows. QueuePilot’s listed audience includes WFM analysts, supervisors, operations managers, and contact-center leaders.
Good
- Forecasts staffing needs across queues and intervals
- Flags understaffed and overstaffed periods
- Tracks real-time agent states and schedule variance
- Human approval required for intraday actions
- Demo uses simulated contact-center data
Watch out
- Pricing is available on request
- Only NICE CXone is described as live
- Other named integrations are planned, not live
Who it suits
It is aimed at workforce management analysts, supervisors, operations managers, and contact-center leaders who need staffing forecasts and intraday guidance. Teams using NICE CXone can connect through its listed first-class integration.
Verdict
QueuePilot brings forecasting and intraday staffing recommendations together, with human approval retained for proposed actions. Teams should check integration availability and request pricing based on their needs.
Plans and prices
From QueuePilot's own pricing page, checked 29 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | Priced on request | smaller teams · NICE CXone integration · core dashboards and adherence · basic Forecast Lab · schedule requests · shorter history window |
| Pro | Priced on request | active WFM teams · advanced forecasting · staffing-gap analysis · Intraday Copilot · manager summaries · deeper history |
| Enterprise | Priced on request | multi-site, regulated, or custom-integration environments · SSO · tailored retention · dedicated onboarding · security review support |
The facts
Each one read from QueuePilot's own pages, with the date it was checked.
What it does
- Adherence
- Adherence Command monitors real-time agent states, exceptions, and schedule variance.checked 29 Sep 2001
- Audience
- QueuePilot is built for WFM analysts, supervisors, operations managers, and contact-center leaders; its NICE CXone page describes a fit of roughly 50 to 5,000 seats.checked 29 Sep 2001
- Availability
- QueuePilot lists a 99.9% uptime SLA for Enterprise customers.checked 29 Sep 2001
- Compliance
- QueuePilot lists SOC 2 Type II audit as in progress, HIPAA BAA availability for Enterprise, and GDPR and CCPA compliance.checked 29 Sep 2001
- Coverage
- Coverage Radar identifies understaffed, balanced, and overstaffed periods before service-level risk turns into customer impact.checked 29 Sep 2001
- Demo mode
- Demo mode runs the product against simulated contact-center data so teams can evaluate workflows before connecting production data.checked 29 Sep 2001
- Forecasting
- Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing requirements across queues and intervals.checked 29 Sep 2001
- Integration
- NICE CXone is QueuePilot’s first-class integration, using read-only access to queue metrics, agent states, and historical interval data.checked 29 Sep 2001
- Intraday actions
- Intraday Copilot recommends actions such as overtime, voluntary time off, coaching delays, and schedule changes, with human approval required.checked 29 Sep 2001
- Pricing
- Early-access pricing is scoped after the team understands the customer’s size, integration needs, data history, security review, and target workflows.checked 29 Sep 2001
- Product
- QueuePilot is workforce management software for contact centers that combines forecasting, coverage-gap detection, adherence monitoring, and intraday staffing recommendations.checked 29 Sep 2001
- Security
- The trust page says customer data is tenant-isolated, encrypted at rest with AES-256 and in transit with TLS 1.3, and stored on SOC 2 Type II compliant infrastructure.checked 29 Sep 2001
- Support
- The trust page lists email support, in-app chat for Pro and Enterprise, same-business-day response for Pro, and four-hour response for Enterprise.checked 29 Sep 2001
Money
- Planned integrations
- Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk integrations are described as planned and not live yet.checked 29 Sep 2001
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