Nextiva
8.0#11 in business phone systemsFrom $15 a monthAndroidiOSWebExtension
VisitNextiva vs QueuePilot
QueuePilot
5.4#18 in customer service workforce management softwareWeb
VisitWhat both publish
| Fact | Nextiva | QueuePilot |
|---|---|---|
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | QueuePilot is workforce management software for contact centers that combines forecasting, coverage-gap detection, adherence monitoring, and intraday staffing recommendations. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | The trust page says customer data is tenant-isolated, encrypted at rest with AES-256 and in transit with TLS 1.3, and stored on SOC 2 Type II compliant infrastructure. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | The trust page lists email support, in-app chat for Pro and Enterprise, same-business-day response for Pro, and four-hour response for Enterprise. |
Nextiva plans
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Engage$25 a month
QueuePilot plans
- StarterPriced on request
- ProPriced on request
- EnterprisePriced on request
Pick Nextiva if…
Nextiva is aimed at small companies seeking a business phone system, with options to scale to unified communications. It may suit teams that want calling alongside messaging and collaboration tools.
Pick QueuePilot if…
It is aimed at workforce management analysts, supervisors, operations managers, and contact-center leaders who need staffing forecasts and intraday guidance. Teams using NICE CXone can connect through its listed first-class integration.