Alternatives to QueuePilot

18.2

Daktela WFM

Daktela WFM is a shift scheduling tool built for omnichannel contact centres.

Free planAndroidiOSWeb

From €12 a month

VisitDetails

27.2

NE

Nextiva

Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.

AndroidiOSWeb

From $15 a month

VisitDetails

36.9

GetWFM

GetWFM is cloud-based workforce management software for contact centers, bringing scheduling, attendance, adherence, time-off management, and analytics into one service.

Free planWebAPI

Free plan

VisitDetails

4. 4

   8x8 Contact Center

   8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.

   AndroidiOSWebAPI
   6.6
   Visit
5. 5

   Assembled

   WebAPI
   6.2From $25 a month
   Visit
6. 6

   NICE CXone

   NICE CXone is web-based software for handling customer conversations across voice and digital channels.

   Web
   6.2From $0.25 a month
   Visit
7. 7

   Aspect Workforce

   Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking.

   AndroidiOSWebAPI
   6.1
   Visit
8. 8

   QStory Workforce Management

   QStory Workforce Management is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling, adherence…

   AndroidiOSWeb
   6.1
   Visit
9. 9

   Verint Workforce Management

   Verint Workforce Management is an AI-powered system for forecasting demand, scheduling employees, and managing staffing in real time.

   AndroidiOSWebAPI
   6.1
   Visit
10. 10CC

    CCsuite

    CCsuite is workforce management software for contact centers, with tools for forecasting, scheduling, reporting, agent engagement, and real-time adherence.

    AndroidiOS
    6.0
    Visit
11. 11

    Alvaria Cloud

    Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.

    WebAPI
    5.9
    Visit
12. 12SU

    SureWFM

    SureWFM is a web-based workforce management platform for contact centers and BPOs, covering forecasting, scheduling, agent self-service and intraday management.

    Web
    5.9From $599 a month
    Visit
13. 13MA

    MaxContact Auto QA

    MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.

    WebAPI
    5.6
    Visit
14. 14

    Eleveo Workforce Management

    Eleveo Workforce Management (WFM) helps contact centers plan staffing around expected multichannel demand, agent skills, and schedules.

    WebAPISelf-hosted
    5.5
    Visit
15. 15PE

    Peopleware

    Peopleware is an AI-native workforce management suite for contact centers and outsourcers.

    WebAPI
    5.5
    Visit
16. 16PR

    ProHanceCX

    ProHanceCX is web-based contact center workforce management software for forecasting, scheduling, and real-time operations.

    Web
    5.5
    Visit
17. 17

    SingleComm Workforce

    Web
    5.5
    Visit
18. 18TW

    TCN Workforce Management

    TCN Workforce Management helps contact centres forecast contact demand and plan agent schedules across voice, chat, email, and SMS.

    WebAPI
    5.4
    Visit
19. 19

    Puzzel Workforce Management

    Puzzel Workforce Management is a cloud-based platform for planning contact centre staffing around customer demand.

    WebAPI
    5.3
    Visit
20. 20

    NiCE Workforce Management

    NiCE Workforce Management is web-based software for planning and managing workforce coverage.

    Web
    4.8
    Visit
21. 21XW

    Xima Workforce Management

    Xima Workforce Management is a paid web product from Xima Software for managing voice operations.

    Web
    4.8
    Visit

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