8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs AgentAssist
AgentAssist
5.9#7 in agent assist softwareWebAPI
VisitWhat both publish
| Fact | 8x8 Contact Center | AgentAssist |
|---|---|---|
| Compliance | The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. | The site describes features for monitoring policies and procedures and flagging compliance-related calls, but does not state a specific certification on the pages reviewed. |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | The site says summaries can be integrated into CRM or ticketing platforms, but does not name specific products on that page. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | The product pages describe configurable redaction of personally identifiable and other sensitive data, along with configurable security and permission levels. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | The company page invites prospective customers to call, and lists the phone number 888.537.0839. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
AgentAssist plans
No prices published.
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick AgentAssist if…
AgentAssist is for contact center organizations seeking tools for interaction analysis, agent coaching, quality review, and compliance oversight. It may fit teams that want contextual prompts during calls and configurable sensitive-data redaction.