QUALICORE
Summary
QUALICORE provides quality assurance and coaching software for call centres and BPOs, with tools for evaluating voice calls and following up on failed evaluations. Its AI scoring checks calls against a company scorecard, but a person reviews and signs off before submission. Evaluators can also apply weighted criteria, fatal-fail detection, and automatic escalation. Scorecards support numeric and yes/no scoring, with fatal-fail or autofail rules. Failed evaluations can open structured coaching plans, with digital agent sign-off and branded PDF records. The platform describes separate client environments, role-based access, and isolated reporting. Its audit records are aligned with POPIA, LRA, BCEA, and GDPR, and the product states seven-year retention out of the box. Integrations include Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, and Zapier, as well as a REST API. Platforms listed are web and API. Paid plans are billed monthly per active agent; the 30-day trial includes full feature access and requires no credit card.
Who it is for
QUALICORE is aimed at call centres and BPOs that evaluate calls and manage agent coaching. Its multi-client features and integrations may suit operations working across multiple clients or contact-centre systems.
What is good
- AI scores calls against company scorecards.
- Human review is required before evaluation submission.
- Failed evaluations can trigger structured coaching plans.
- Supports weighted criteria and automatic escalation.
- 30-day trial includes full access with no credit card.
What to know first
- There is no free plan.
- Paid plans are billed per active agent each month.
- QA channels are limited to voice.
Verdict
QUALICORE combines call scoring, human approval, and coaching workflows for voice QA. Its per-agent monthly billing and absence of a free plan are important considerations.
QUALICORE plans and pricing
All plansCompared on call center quality management software
- Free plan
- Noqualicore.co.za
- Coaching workflows
- Yesqualicore.co.za
- AI-assisted scoring
- Yesqualicore.co.za
- Calibration tools
- Yesqualicore.co.za
- Compliance reviews
- Yesqualicore.co.za
- QA channels
- voicequalicore.co.za
Facts
- Purpose
- QUALICORE provides quality assurance and coaching software for call centres and BPOs.qualicore.co.za · 2 Oct 2026
- AI scoring
- AI scores calls against a company’s scorecard, and a human reviews and signs off before the evaluation is submitted.qualicore.co.za · 2 Oct 2026
- Live scoring
- Evaluators can score calls using weighted criteria, fatal-fail detection, and automatic escalation.qualicore.co.za · 2 Oct 2026
- Scorecards
- The scorecard engine supports unlimited scorecards per company, weighted, numeric, and yes/no scoring, and fatal-fail or autofail rules.qualicore.co.za · 2 Oct 2026
- Coaching
- Failed evaluations can automatically open structured coaching plans, with digital agent sign-off and branded PDF records.qualicore.co.za · 2 Oct 2026
- Security and isolation
- The product describes separate client environments, role-based access, and isolated reporting in its multi-tenant platform.qualicore.co.za · 2 Oct 2026
- Compliance
- The site says its audit records are aligned with POPIA, LRA, BCEA, and GDPR, and that it offers seven-year retention out of the box.qualicore.co.za · 2 Oct 2026
- Integrations
- The site lists integrations including Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API.qualicore.co.za · 2 Oct 2026
- API
- The listed REST API uses an OpenAPI 3.1 specification, OAuth2 client credentials, fine-grained scopes, and a stated limit of 60 requests per second per tenant.qualicore.co.za · 2 Oct 2026
- Billing
- Paid plans are billed monthly per active agent, with automatic volume discounts and no annual contract, according to the pricing page.qualicore.co.za · 2 Oct 2026
- Trial
- The pricing FAQ states that the 30-day trial includes full feature access and requires no credit card.qualicore.co.za · 2 Oct 2026
- Setup and support
- The features page says most teams are scoring within a working day and lists free scorecard migration and hands-on support during go-live.qualicore.co.za · 2 Oct 2026
- Maker
- QUALICORE is a product of ECONX GROUP (PTY) LTD, which the site describes as a Cape Town-based company founded in 2025.qualicore.co.za · 2 Oct 2026
Company
- Founded
- 2025qualicore.co.za · 28 Sept 2026
- Headquarters
- Cape Town, South Africaqualicore.co.za · 28 Sept 2026
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Sources
- qualicore.co.za· checked 2 Oct 2026
- qualicore.co.za/features· checked 2 Oct 2026
- qualicore.co.za/pricing· checked 2 Oct 2026