QUALICORE
QUALICORE provides quality assurance and coaching software for call centres and BPOs, with tools for evaluating voice calls and following up on failed evalua…
What QUALICORE is
QUALICORE provides quality assurance and coaching software for call centres and BPOs, with tools for evaluating voice calls and following up on failed evaluations. Its AI scoring checks calls against a company scorecard, but a person reviews and signs off before submission. Evaluators can also apply weighted criteria, fatal-fail detection, and automatic escalation. Scorecards support numeric and yes/no scoring, with fatal-fail or autofail rules. Failed evaluations can open structured coaching plans, with digital agent sign-off and branded PDF records. The platform describes separate client environments, role-based access, and isolated reporting. Its audit records are aligned with POPIA, LRA, BCEA, and GDPR, and the product states seven-year retention out of the box. Integrations include Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, and Zapier, as well as a REST API. Platforms listed are web and API. Paid plans are billed monthly per active agent; the 30-day trial includes full feature access and requires no credit card.
Good
- AI scores calls against company scorecards.
- Human review is required before evaluation submission.
- Failed evaluations can trigger structured coaching plans.
- Supports weighted criteria and automatic escalation.
- 30-day trial includes full access with no credit card.
Watch out
- There is no free plan.
- Paid plans are billed per active agent each month.
- QA channels are limited to voice.
Who it suits
QUALICORE is aimed at call centres and BPOs that evaluate calls and manage agent coaching. Its multi-client features and integrations may suit operations working across multiple clients or contact-centre systems.
Verdict
QUALICORE combines call scoring, human approval, and coaching workflows for voice QA. Its per-agent monthly billing and absence of a free plan are important considerations.
Plans and prices
From QUALICORE's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | 160 ZAR a month | Up to 10 users · 1 client · Basic features for small teams · 30-day data retention · Email support · R 160/ per agent / month |
| Growth | 460 ZAR a month | 11–50 agents · Unlimited evaluations · Advanced scorecards · Auto-escalation · Coaching plans · PDF reports · 30-day trial · R 460/ per agent / month |
| Professional | 899 ZAR a month | 51–200 agents · Everything in Growth · Multi-client support · SLA management · Written warnings · Dispute resolution · Audit logs · 30-day trial · R 899/ per agent / month |
| Enterprise | 1,360 ZAR a month | Custom pricing for large-scale operations · Unlimited users & clients · Advanced analytics & reporting · API access & integrations · Custom branding · Priority support with dedicated account manager · 12-month data retention · Advanced coaching & escalation management · R 1 360/ per agent / month |
The facts
Each one read from QUALICORE's own pages, with the date it was checked.
What it does
- AI scoring
- AI scores calls against a company’s scorecard, and a human reviews and signs off before the evaluation is submitted.checked 2 Oct 2026
- API
- The listed REST API uses an OpenAPI 3.1 specification, OAuth2 client credentials, fine-grained scopes, and a stated limit of 60 requests per second per tenant.checked 2 Oct 2026
- Coaching
- Failed evaluations can automatically open structured coaching plans, with digital agent sign-off and branded PDF records.checked 2 Oct 2026
- Compliance
- The site says its audit records are aligned with POPIA, LRA, BCEA, and GDPR, and that it offers seven-year retention out of the box.checked 2 Oct 2026
- Integrations
- The site lists integrations including Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API.checked 2 Oct 2026
- Live scoring
- Evaluators can score calls using weighted criteria, fatal-fail detection, and automatic escalation.checked 2 Oct 2026
- Purpose
- QUALICORE provides quality assurance and coaching software for call centres and BPOs.checked 2 Oct 2026
- Scorecards
- The scorecard engine supports unlimited scorecards per company, weighted, numeric, and yes/no scoring, and fatal-fail or autofail rules.checked 2 Oct 2026
- Security and isolation
- The product describes separate client environments, role-based access, and isolated reporting in its multi-tenant platform.checked 2 Oct 2026
- Setup and support
- The features page says most teams are scoring within a working day and lists free scorecard migration and hands-on support during go-live.checked 2 Oct 2026
Money
- Billing
- Paid plans are billed monthly per active agent, with automatic volume discounts and no annual contract, according to the pricing page.checked 2 Oct 2026
- Trial
- The pricing FAQ states that the 30-day trial includes full feature access and requires no credit card.checked 2 Oct 2026
The company
- Founded
- 2025checked 28 Sep 2026
- Headquarters
- Cape Town, South Africachecked 28 Sep 2026
- Maker
- QUALICORE is a product of ECONX GROUP (PTY) LTD, which the site describes as a Cape Town-based company founded in 2025.checked 2 Oct 2026
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