QUALICORE
6.3#12 in call center quality management softwareFrom 160 ZAR a monthWebAPI
VisitQUALICORE vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | QUALICORE | QualityDesk |
|---|---|---|
| Coaching | Failed evaluations can automatically open structured coaching plans, with digital agent sign-off and branded PDF records. | Coaching tools include form building, one-to-one and group sessions, self-coaching, assigned action points, follow-ups, notifications and calendar integration. |
| Founded | 2025 | LinkedIn lists QualityDesk as founded in 2017. |
| Headquarters | Cape Town, South Africa | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. |
| Integrations | The site lists integrations including Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
| Purpose | QUALICORE provides quality assurance and coaching software for call centres and BPOs. | QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching. |
| Trial | The pricing FAQ states that the 30-day trial includes full feature access and requires no credit card. | The pricing FAQ says code FREE30 gives 30 days free at checkout. |
QUALICORE plans
- Starter160 ZAR a month
- Growth460 ZAR a month
- Professional899 ZAR a month
- Enterprise1,360 ZAR a month
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick QUALICORE if…
QUALICORE is aimed at call centres and BPOs that evaluate calls and manage agent coaching. Its multi-client features and integrations may suit operations working across multiple clients or contact-centre systems.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.