Enthu.AI

C tier on Contact Center Analytics SoftwareScore 5.8 · #16 of 32

Android app: Not listed
Free plan: Trial only
Paid plans from: $59/mo
Runs on: Web

Summary

Enthu.AI is a web platform for contact center intelligence, combining call quality assurance, customer satisfaction monitoring, and real-time assistance. It transcribes conversations with speaker labels and timestamps, then produces summaries of key points and next steps. AI scoring evaluates calls on criteria such as empathy, compliance, and script adherence; the pricing page lists monitoring and scoring coverage for all conversations. Automatic language detection is available for English and Spanish. The aiQ++ tier adds GenAI conversation scans and configurable questions for GenAI responses. The platform advertises 30+ integrations, including NICE CXone, Five9, Salesforce, and RingCentral, plus a native HubSpot integration for viewing call intelligence in the CRM. It can automatically redact 16+ PII parameters in audio and transcripts. Enthu.AI says it uses AES-256 encryption and meets SOC 2 Type II and GDPR frameworks. Growth costs 59.00 USD per month, billed per agent, and Enterprise pricing is custom. A 14-day fully functional trial is available without a credit card.

Who it is for

Enthu.AI suits contact centers seeking call scoring, conversation summaries, and coaching or compliance workflows. It is also relevant for teams that need CRM integrations and English or Spanish language detection.

What is good

AI scoring covers empathy, compliance, and script adherence.
Transcribes calls with speaker labels and timestamps.
Offers automatic redaction of 16+ PII parameters.
14-day fully functional trial needs no credit card.

What to know first

No free plan is listed.
Growth is billed per agent per month.
English and Spanish are the listed supported languages.

Verdict

Enthu.AI combines conversation transcription, AI scoring, QA coverage, and call intelligence integrations in a web platform. Teams should consider its per-agent Growth price, custom Enterprise pricing, and listed language support when deciding whether it fits their needs.

Enthu.AI plans and pricing

All plans

Growth $59/mo $59 /agent/mnth Up to 25 voice agents · 60 hours/agent/month enthu.ai · 29 Sept 2026

Enterprise Not published Custom For larger teams · Custom pricing tuned for specific needs enthu.ai · 29 Sept 2026

Compared on contact center analytics software

Free plan: Noenthu.ai
Coaching workflows: Yesenthu.ai
AI-assisted scoring: Yesenthu.ai
Calibration tools: Yesenthu.ai
Compliance reviews: Yesenthu.ai
QA channels: omnichannelenthu.ai
Included agents: 25 agentsenthu.ai

Facts

Product: Enthu.AI describes itself as an agentic AI platform for contact center intelligence that automates workflows from QA to CSAT monitoring and real-time assistance.enthu.ai · 29 Sept 2026
Transcription and summaries: It transcribes conversations with speaker labels and timestamps, then generates summaries with key points and next steps.enthu.ai · 29 Sept 2026
AI scoring: Calls are scored using AI across parameters such as empathy, compliance, and script adherence.enthu.ai · 29 Sept 2026
QA coverage: The pricing page lists AI-enabled scoring and 100% QA coverage for monitoring and scoring conversations.enthu.ai · 29 Sept 2026
Supported languages: The pricing page says automatic language detection is available and Enthu.AI works for English and Spanish.enthu.ai · 29 Sept 2026
GenAI: The aiQ++ tier lists GenAI-powered conversation scans and configurable questions for GenAI responses.enthu.ai · 29 Sept 2026
Integrations: The pricing page advertises 30+ integrations; the homepage names NICE CXone, Five9, Salesforce, and RingCentral.enthu.ai · 29 Sept 2026
HubSpot integration: Enthu.AI describes a native HubSpot integration for viewing call intelligence within the CRM.help.enthu.ai · 29 Sept 2026
PII redaction: The pricing page lists automatic redaction of 16+ PII parameters across audio and transcripts.enthu.ai · 29 Sept 2026
Security: The security page states that data is encrypted at rest and in transit with AES-256 and that Enthu.AI meets SOC 2 Type II and GDPR frameworks.enthu.ai · 29 Sept 2026
Infrastructure: The security page says Enthu.AI is hosted on Google Cloud Platform and uses role-based access controls and multifactor authentication.enthu.ai · 29 Sept 2026
Support: Paid plans include guided onboarding, priority support, a single point of contact, and a dedicated account manager.enthu.ai · 29 Sept 2026
Trial: The pricing page offers a 14-day trial of the fully functional plan with no credit card required.enthu.ai · 29 Sept 2026
Company offices: The contact page lists offices in Middletown, Delaware, and Mohali, Punjab, India.enthu.ai · 29 Sept 2026