Enthu.AI
Enthu.AI is a web platform for contact center intelligence, combining call quality assurance, customer satisfaction monitoring, and real-time assistance.
What Enthu.AI is
Enthu.AI is a web platform for contact center intelligence, combining call quality assurance, customer satisfaction monitoring, and real-time assistance. It transcribes conversations with speaker labels and timestamps, then produces summaries of key points and next steps. AI scoring evaluates calls on criteria such as empathy, compliance, and script adherence; the pricing page lists monitoring and scoring coverage for all conversations. Automatic language detection is available for English and Spanish. The aiQ++ tier adds GenAI conversation scans and configurable questions for GenAI responses. The platform advertises 30+ integrations, including NICE CXone, Five9, Salesforce, and RingCentral, plus a native HubSpot integration for viewing call intelligence in the CRM. It can automatically redact 16+ PII parameters in audio and transcripts. Enthu.AI says it uses AES-256 encryption and meets SOC 2 Type II and GDPR frameworks. Growth costs $59 a month, billed per agent, and Enterprise pricing is custom. A 14-day fully functional trial is available without a credit card.
Good
- AI scoring covers empathy, compliance, and script adherence.
- Transcribes calls with speaker labels and timestamps.
- Offers automatic redaction of 16+ PII parameters.
- 14-day fully functional trial needs no credit card.
Watch out
- No free plan is listed.
- Growth is billed per agent per month.
- English and Spanish are the listed supported languages.
Who it suits
Enthu.AI suits contact centers seeking call scoring, conversation summaries, and coaching or compliance workflows. It is also relevant for teams that need CRM integrations and English or Spanish language detection.
Verdict
Enthu.AI combines conversation transcription, AI scoring, QA coverage, and call intelligence integrations in a web platform. Teams should consider its per-agent Growth price, custom Enterprise pricing, and listed language support when deciding whether it fits their needs.
Plans and prices
From Enthu.AI's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Growth | $59 a month | Up to 25 voice agents · 60 hours/agent/month · $59 /agent/mnth |
| Enterprise | Priced on request | For larger teams · Custom pricing tuned for specific needs · Custom |
The facts
Each one read from Enthu.AI's own pages, with the date it was checked.
What it does
- AI scoring
- Calls are scored using AI across parameters such as empathy, compliance, and script adherence.checked 29 Sep 2026
- GenAI
- The aiQ++ tier lists GenAI-powered conversation scans and configurable questions for GenAI responses.checked 29 Sep 2026
- HubSpot integration
- Enthu.AI describes a native HubSpot integration for viewing call intelligence within the CRM.checked 29 Sep 2026
- Infrastructure
- The security page says Enthu.AI is hosted on Google Cloud Platform and uses role-based access controls and multifactor authentication.checked 29 Sep 2026
- Integrations
- The pricing page advertises 30+ integrations; the homepage names NICE CXone, Five9, Salesforce, and RingCentral.checked 29 Sep 2026
- PII redaction
- The pricing page lists automatic redaction of 16+ PII parameters across audio and transcripts.checked 29 Sep 2026
- Product
- Enthu.AI describes itself as an agentic AI platform for contact center intelligence that automates workflows from QA to CSAT monitoring and real-time assistance.checked 29 Sep 2026
- QA coverage
- The pricing page lists AI-enabled scoring and 100% QA coverage for monitoring and scoring conversations.checked 29 Sep 2026
- Security
- The security page states that data is encrypted at rest and in transit with AES-256 and that Enthu.AI meets SOC 2 Type II and GDPR frameworks.checked 29 Sep 2026
- Support
- Paid plans include guided onboarding, priority support, a single point of contact, and a dedicated account manager.checked 29 Sep 2026
- Supported languages
- The pricing page says automatic language detection is available and Enthu.AI works for English and Spanish.checked 29 Sep 2026
- Transcription and summaries
- It transcribes conversations with speaker labels and timestamps, then generates summaries with key points and next steps.checked 29 Sep 2026
The company
- Company offices
- The contact page lists offices in Middletown, Delaware, and Mohali, Punjab, India.checked 29 Sep 2026
- Headquarters
- Middletown, Delaware, United Stateschecked 28 Sep 2026
Money
- Trial
- The pricing page offers a 14-day trial of the fully functional plan with no credit card required.checked 29 Sep 2026
Alternatives to Enthu.AI
- 1
Amazon Connect
AndroidiOSWebAPI7.9 - 2
MaestroQA
Free planWebAPIExtensionmacOS7.9From $185 a month - 3
Convin
Free planAndroidiOSWebAPI7.6Free plan - 47.2From $24 a month
- 5
6.9From $119 a month - 6
Medallia
AndroidiOSWebAPI6.3