Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
VisitConvin vs MiaRec
What both publish
| Fact | Convin | MiaRec |
|---|---|---|
| Deployment | Convin offers on-premises, client-cloud, and private-cloud deployment options. | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. |
| Encryption | Convin says customer data, including recordings, transcripts, and passwords, is encrypted and access points use SSL. | Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext. |
| Founded | 2021 | 2013 |
| Headquarters | Bengaluru, Karnataka, India | Silicon Valley |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
Convin plans
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
Pick Convin if…
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.