17.6
Convin is contact center software that records, transcribes, and analyzes customer interactions across voice, video, and email.
Free planAndroidiOSWeb
Alternatives to MaxContact Auto QA
27.4
MiaRec is a conversation intelligence platform for contact centers that turns customer interactions into analysis, records, and follow-up actions.
WebAPILinux
37.2
Free planAndroidWebAPI
- 4
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 5
Cresta
WebAPIExtension6.9From $150,000 a year - 6
3CLogic
WebAPISelf-hosted6.5 - 76.4From $24 a month
- 8
Daisee
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight.
Web6.1From $99 a month - 9
Feelingstream
Feelingstream analyzes calls, chats and emails for contact centres and sales teams, producing summaries, interaction scores and insights to guide…
WebAPImacOSSelf-hosted6.1 - 10
QEval
QEval is a contact-center performance platform that evaluates conversations involving human agents, AI agents, voice bots, chat copilots, and IVR flows.
WebAPI6.1 - 11
JustCall Speech Analytics
JustCall Speech Analytics analyzes calls and includes live call analysis, sentiment analysis, compliance monitoring, automatic topic detection, and agent coaching tools.
AndroidiOSWeb6.0From $29 a month - 12
Level AI Contact Center Analytics
Level AI Contact Center Analytics analyzes calls, chats, and emails to help teams understand agent and team performance, quality scores, customer…
WebAPI6.0 - 13
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and…
WebAPISelf-hosted6.0 - 14
Happitu
Happitu is a web-based AI platform for contact-center quality assurance and conversation analysis.
Web5.9From $250 a month - 15
5.9 - 16
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and evaluates customer interactions, then links quality findings to coaching, performance, and recognition workflows.
WebAPISelf-hosted5.8 - 17
Balto QA
Balto QA is a real-time contact-center AI platform for quality assurance, agent assistance, coaching, compliance, insights, and call summaries.
WebAPImacOSWindows5.8 - 18
CallMiner Eureka
WebAPI5.7 - 19
CallSea
CallSea is a B2B platform that transcribes phone calls and scores them against quality rules configured by a team.
WebAPI5.7 - 20
Puzzel AI
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.
Web5.7 - 21
Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence is an agentic AI platform for enterprise customer experience teams.
Web5.6 - 225.5
- 23
Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions to identify words, themes, sentiment, and potential customer experience issues.
WebSelf-hosted5.5 - 24
CallCabinet
CallCabinet, now part of Smarsh, records and analyzes conversations to help compliance teams protect privacy, oversee quality, and identify signals in voice data.
WebSelf-hosted5.4 - 25
Vonage Conversation Analyzer
Vonage Conversation Analyzer is a post-call speech analytics solution for contact centers, designed to support quality management, compliance,…
Web5.4 - 265.4From $40 a month
- 275.3From $49 a month
- 28
EvaluAgent
Web5.2 - 29
Mihup Interaction Analytics
Mihup Interaction Analytics analyzes customer-agent conversations to support audits, coaching, and operational insight.
WebAPISelf-hosted5.2 - 30
5.0