MaxContact Auto QA
7.4#2 in call center speech analytics softwareFrom £80 a monthWebAPIExtensionWindows
VisitMaxContact Auto QA vs Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics
7.2#6 in customer service qa softwareFrom $24 a monthWebAPI
VisitWhat both publish
| Fact | MaxContact Auto QA | Scorebuddy Conversation Analytics |
|---|---|---|
| Company legal name | The website footer identifies Trivoni Software Ltd, company number 09816677, with a Manchester registered address. | The legal entity identified in the privacy policy and SLA is Sentient Solutions Limited, trading as Scorebuddy. |
| Coverage | The product is marketed as analysing 100% of conversations instead of small manual samples. | The product describes AI analysis of 100% of customer interactions across channels. |
| Founded | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. | ScorebuddyCX says it was founded in 2012. |
| Funding news | MaxContact says it secured private-equity investment in 2021 and further NatWest funding during 2023–2024. | On 25 November 2024, Scorebuddy announced a €5 million investment from Foresight Group to accelerate AI innovation and growth. |
| Headquarters | Manchester, United Kingdom | Dublin, Ireland |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Scorebuddy Conversation Analytics analyzes customer interactions to show why customers make contact, how they feel, and what teams across the business should know. |
| Rating on Capterra | 4.7 out of 5 from 33 reviews. | 4.5 out of 5 from 43 reviews. |
| Rating on G2 | 4.6 out of 5 from 60 reviews. | 4.5 out of 5 from 835 reviews. |
| Rating on GetApp | 4.7 out of 5 from 33 reviews. | 4.5 out of 5 from 43 reviews. |
MaxContact Auto QA plans
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
Scorebuddy Conversation Analytics plans
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- ElitePriced on request
- FoundationPriced on request
Pick MaxContact Auto QA if…
It suits contact centre teams seeking automated quality scoring, compliance monitoring, and coaching insights across calls, chats, and email. It may also fit organizations that want to select eligible interactions by campaign, agent, result code, or volume.
Pick Scorebuddy Conversation Analytics if…
It suits contact-center CX and operations leaders who need interaction analysis, with potential use for product managers, marketers, and senior leaders. Teams looking for analytics alongside QA and coaching tools may also find the listed capabilities relevant.