MaxContact Auto QA
7.4#2 in call center speech analytics softwareFrom £80 a monthWebAPIExtensionWindows
VisitMaxContact Auto QA vs MiaRec
What both publish
| Fact | MaxContact Auto QA | MiaRec |
|---|---|---|
| Company legal name | The website footer identifies Trivoni Software Ltd, company number 09816677, with a Manchester registered address. | The company identifies itself as MiaRec, Inc. |
| Deployment | The FAQ says most deployments take less than a day and teams can monitor conversations within 24 hours. | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. |
| Founded | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. | 2013 |
| Headquarters | Manchester, United Kingdom | Silicon Valley |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
| Rating on G2 | 4.6 out of 5 from 60 reviews. | 5.0 out of 5 from 1 review |
| Rating on GetApp | 4.7 out of 5 from 33 reviews. | 5.0 out of 5 from 1 review |
MaxContact Auto QA plans
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
Pick MaxContact Auto QA if…
It suits contact centre teams seeking automated quality scoring, compliance monitoring, and coaching insights across calls, chats, and email. It may also fit organizations that want to select eligible interactions by campaign, agent, result code, or volume.
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.