QEval
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions.
What QEval is
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions. Its maker says it covers voice, chat, email, and messaging, with automated quality scoring for context, tone, and compliance requirements. Speech analytics tracks tone, sentiment, silence patterns, talk time, and keywords; coaching assignments are shaped around performance gaps, compliance violations, and coaching preferences. QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails. It detects PHI, PCI, and PII at intake and stores redacted transcripts by default. The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. More than 80 pre-built connectors include Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. The maker says deployment takes 30 days without infrastructure changes. Pricing is provided after inquiry, and an ungated platform tour is available without sign-in or a demo call.
Good
- Analyzes voice, chat, email, and messaging interactions.
- Scores quality for context, tone, and compliance.
- Creates coaching assignments from performance gaps.
- Stores redacted transcripts by default.
- Offers more than 80 pre-built connectors.
Watch out
- Pricing is provided after inquiry.
- Only the web platform is listed.
- The 30-day deployment timeline is a maker claim.
Who it suits
QEval is aimed at contact-center CXOs, operations leaders, QA teams, supervisors, and risk, legal, or audit teams. It may suit organizations seeking interaction-wide analysis and automated coaching and compliance monitoring.
Verdict
QEval combines interaction analysis, coaching, compliance monitoring, and a broad connector list in a web platform. Teams considering it can first view the ungated tour, then request custom pricing.
Plans and prices
From QEval's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom enterprise pricing | Priced on request | Tailored proposal; pricing provided after inquiry |
The facts
Each one read from QEval's own pages, with the date it was checked.
What it does
- Access
- The maker offers an ungated QEval platform tour that requires no sign-in or demo call.checked 3 Oct 2026
- AI quality scoring
- QEval evaluates interactions for context, tone, and compliance requirements.checked 3 Oct 2026
- Coaching
- The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences.checked 3 Oct 2026
- Commercial history
- Etech says QEval launched as a SaaS platform in 2023.checked 2 Oct 2026
- Compliance
- The maker says QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements, with real-time alerts and audit trails.checked 3 Oct 2026
- Coverage
- The maker says QEval analyzes interactions across voice, chat, email, and messaging, rather than sampling a small portion.checked 3 Oct 2026
- Data handling
- The QEval tour says sensitive PHI, PCI, and PII data is detected and redacted from stored transcripts, with redacted transcript storage by default.checked 3 Oct 2026
- Data protection
- The platform tour says QEval detects PHI, PCI, and PII at ingest and stores redacted transcripts by default.checked 2 Oct 2026
- Deployment
- The maker says QEval can be deployed in 30 days without infrastructure changes.checked 2 Oct 2026
- Implementation
- The maker says QEval can connect telephony, email, chat, and social channels in 30 days without infrastructure changes.checked 3 Oct 2026
- Integrations
- QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams.checked 3 Oct 2026
- Intended users
- The maker presents QEval for contact center quality, compliance, and operations teams, including supervisors and QA teams.checked 3 Oct 2026
- Interaction coverage
- The maker says QEval analyzes 100% of interactions across voice, chat, email, and messaging.checked 2 Oct 2026
- Purpose
- QEval is a contact center performance management platform that uses AI to analyze customer interactions.checked 3 Oct 2026
- Security
- ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials.checked 3 Oct 2026
- Security attestations
- The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned.checked 2 Oct 2026
- Speech analytics
- Its speech analytics assess tone, sentiment, silence patterns, talk time, and keywords.checked 3 Oct 2026
- Support
- The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads.checked 3 Oct 2026
The company
- Company
- QEval is built by ETS Labs, which the maker describes as the AI and engineering division of Etech Global Services.checked 3 Oct 2026
- Founded
- 2023checked 28 Sep 2026
- Headquarters
- Nacogdoches, Texas, United Stateschecked 28 Sep 2026
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