Amazon Connect
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VisitAmazon Connect vs QEval
What both publish
| Fact | Amazon Connect | QEval |
|---|---|---|
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | The maker says QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements, with real-time alerts and audit trails. |
| Founded | 2017 | 2023 |
| Headquarters | Seattle, Washington | Nacogdoches, Texas, United States |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
QEval plans
- Custom enterprise pricingPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick QEval if…
QEval is aimed at contact-center CXOs, operations leaders, QA teams, supervisors, and risk, legal, or audit teams. It may suit organizations seeking interaction-wide analysis and automated coaching and compliance monitoring.