Joulica Contact Center Analytics
Joulica Contact Center Analytics unifies real-time, predictive, and historical analytics for digital and voice customer-service environments.
What Joulica Contact Center Analytics is
Joulica Contact Center Analytics unifies real-time, predictive, and historical analytics for digital and voice customer-service environments. Event processing ingests current and historical data, then normalises and enriches it into standardised analytics. The product covers mixed-vendor contact-center deployments and provides real-time monitoring, speech analytics, sentiment analysis, and service-level reporting. Teams can review virtual-assistant containment and routing performance, customer satisfaction, and net promoter scores. Custom metrics can combine CRM and survey data with customer-journey analytics. Joulica says the results help teams adapt call-center scripts, monitor agent compliance, optimise virtual assistants, and coordinate journeys across channels. Analytics are available for visualisation, API integrations, and artificial-intelligence use cases. The service runs through web and API access. Joulica launched in 2016 and is headquartered in Galway, Ireland; its company page lists 25+ employees, 400+ cases, and 60+ clients. Pricing is on request, with a 30-day trial and no free plan.
Good
- Real-time, predictive, and historical analytics
- Speech, sentiment, and service-level reporting
- Virtual-assistant containment and routing metrics
- Custom metrics using CRM and survey data
- Web and API access
Watch out
- Pricing requires a request
- No free plan
- Mixed-channel analytics may require data integration
- Product page lists a demo request
Who it suits
It suits contact-center teams working across voice and digital channels, especially mixed-vendor operations needing operational, customer, and virtual-assistant analytics. API access supports integration and AI use cases.
Verdict
Joulica brings broad contact-center analytics into one service, from event processing through operational and customer metrics. Request pricing and assess integration needs before committing.
Plans and prices
From Joulica Contact Center Analytics's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Contact Center Analytics | Priced on request | Pricing not stated on the product page · Request a demo |
The facts
Each one read from Joulica Contact Center Analytics's own pages, with the date it was checked.
What it does
- Analytics access
- Analytics are available for visualisation, API-based integrations and artificial intelligence use cases.checked 7 Oct 2026
- Channel coverage
- The product analyses mixed digital and voice customer service environments and mixed-vendor contact center deployments.checked 7 Oct 2026
- Custom metrics
- Custom metrics can use CRM and survey data alongside customer journey analytics.checked 7 Oct 2026
- Data processing
- Event processing ingests, normalises and enriches data from real-time and historical sources into standardised analytics.checked 7 Oct 2026
- Operations
- Joulica says teams can adapt call center scripting, monitor agent compliance, optimise virtual assistants and orchestrate cross-channel journeys.checked 7 Oct 2026
- Purpose
- Unifies real-time, predictive and historical analytics across digital and voice environments.checked 7 Oct 2026
- Security and privacy
- Joulica’s privacy notice says it uses personal data for account authentication and authorization and contracts with service providers expected to provide comparable data protection and information security.checked 7 Oct 2026
- Support
- The company page lists [email protected] and phone numbers for its Ireland and United States offices.checked 7 Oct 2026
- Virtual assistants
- Virtual assistant analytics cover containment, routing performance, customer satisfaction and net promoter scores.checked 7 Oct 2026
The company
- Company and audience
- Joulica says it launched in 2016 and describes its work as providing real-time and predictive analytics across customer interaction channels.checked 7 Oct 2026
- Company scale
- The company page lists 25+ employees, 400+ cases and 60+ clients.checked 7 Oct 2026
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- The company page gives an Ireland address at the Business Innovation Center, NUI Galway, and a United States address in Chicago.checked 7 Oct 2026
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