Analyza

What Analyza is

Analyza transcribes and analyzes customer interactions to produce measurable service KPIs. It covers calls, emails, chats, cases, tickets, and social media, identifying contact reasons, sentiment, resolution and conversion rates, coaching opportunities, employee benchmarks, and individual quality scores. The platform analyzes interactions in more than 100 languages and includes speech analytics, sentiment analysis, quality scorecards, and service-level reporting. Teams can configure contact reasons, tags, coaching tips, analysis questions, KPIs, and evaluation criteria without complex model training or manual tagging. Alyza connects with widely used CRM and ticketing systems, and bidirectional APIs can receive interactions and send results to CRM, ticketing, business intelligence, and other enterprise systems. Roles, permissions, and single sign-on support managed access. Alyza says it anonymizes personal data before generative AI analyzes transcripts. Data is encrypted in storage; the default retention period is at most two years, with shorter or custom deletion policies available on request. The cloud service defaults to private Microsoft Azure West Europe. Pricing includes a one-time onboarding fee, monthly platform license, and variable usage costs; a tailored quote follows a demo and needs assessment.