Squaretalk Contact Center Analytics

What Squaretalk Contact Center Analytics is

Squaretalk Contact Center Analytics is Windows software for monitoring and analyzing contact center activity. It combines real-time monitoring, speech analytics, sentiment analysis, and service-level reporting. Call recording, browser calling, a desktop app, SIP support, and local presence are included. Dialing modes cover predictive, random, and dynamic dialing by country and area code. CRM integrations include Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks, and Pipedrive. The Core plan costs $25 a month, billed annually, with a three-user minimum, 150 AI analytics minutes per user each month, 12 months of storage retention, and a 100 GB storage limit. Connect costs $35 a month, billed annually, requires five users, and provides 300 minutes, 24 months of retention, and 200 GB. Scale requires ten users; no price is listed.