Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics
5.7#19 in contact center analytics softwareFrom $25 a monthWindows
VisitWhat both publish
| Fact | Amazon Connect | Squaretalk Contact Center Analytics |
|---|---|---|
| Founded | 2017 | 2010 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Jerusalem, Israel |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Squaretalk Contact Center Analytics plans
- Core$25 a month
- Connect$35 a month
- Scale—
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Squaretalk Contact Center Analytics if…
It suits contact centers needing live monitoring, conversation analysis, recording, and service-level reporting on Windows. Organizations using the listed CRM systems can connect those workflows.