Amazon Connect vs Squaretalk Contact Center Analytics

Amazon Connect

8.6 #3 in Call Center Software

About Amazon Connect

Squaretalk Contact Center Analytics

6.2 #89 in Call Center Software

About Squaretalk Contact Center Analytics
Amazon ConnectSquaretalk Contact Center Analytics
Free planNoNo
Free trialYesNo
Paid from—$25/mo
Open sourceNoNo
PlatformsAndroid, api, iOS, WebWindows
Free planNoNo
Inbound callingYes—
Outbound dialerYes—
IVR builderYes—
Digital channel scopeomnichannel—
Workforce managementYes—
Paid from—$25/user/mo

Both are listed in Best Call Center Software, Best Contact Center Analytics Software. On Everything Xiaomi, Amazon Connect scores higher on our published basis.