Talkdesk Interaction Analytics

What Talkdesk Interaction Analytics is

Talkdesk Interaction Analytics is web software for customer-experience analytics across contact channels. Its listed capabilities include speech analytics, sentiment analysis, omnichannel coverage, journey mapping, and data export. The service has no free plan and uses paid per-user, per-month editions. Digital Essentials costs $85 a month and includes customer-experience automation, digital engagement, Studio and Routing, Connections, API access, and real-time dashboards. Voice Essentials costs $105 a month and adds voice engagement, speech recognition, voicemail transcription, and business intelligence. Elite costs $165 a month and adds custom reporting, screen recording, performance management, workforce management, and automated notifications to Essentials capabilities. Industry Experience Clouds costs $225 a month and includes Elite capabilities plus offerings for financial services, insurance, healthcare and life sciences, retail and consumer goods, and travel and hospitality. Talkdesk was founded in 2011 and is headquartered in Palo Alto, California.