Amazon Connect
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VisitAmazon Connect vs Hear
What both publish
| Fact | Amazon Connect | Hear |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | The AI agent monitoring page says it captures voice, chat, and email conversations across channels and vendors. |
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | Hear says it monitors 100% of interactions and provides real-time detection and alerts. |
| Founded | 2017 | 2023 |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The integrations page lists Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Hear describes itself as an AI-powered conversation intelligence platform for contact centers. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Hear's product page displays SOC 2 Type II and ISO 27001 claims and says data sovereignty is available. |
| Who it is for | AWS describes the product as built for enterprises delivering customer experiences across touchpoints, and says customers can scale from tens to tens of thousands of agents. | Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences for its platform. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Hear plans
No prices published.
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Hear if…
You want what its maker publishes above — check its page for the details.