Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs NICE CXone
NICE CXone
6.2#8 in contact center analytics softwareFrom $110 a monthWeb
VisitWhat both publish
| Fact | Amazon Connect | NICE CXone |
|---|---|---|
| Founded | 2017 | 1996 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Ra'anana, Israel and Hoboken, New Jersey, USA |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
NICE CXone plans
- Omnichannel Suite$110 a month
- Essential Suite$135 a month
- Core Suite$169 a month
- Complete Suite$209 a month
- Ultimate Suite$249 a month
- Ultimate Suite usage$0.25 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick NICE CXone if…
NICE CXone may suit organizations seeking web-based tools for omnichannel customer conversations, monitoring, analytics, and compensation management. Its multiple listed suites provide different combinations of voice, digital channels, routing, recording, and compliance.
Charts they share
Call Center SoftwareContact Center Analytics SoftwareCall & Contact Center SoftwareContact Center as a Service - Enterprise SoftwareContact Center SoftwareOmnichannel Contact Center SoftwareCall Center CRM SoftwareCustomer Service - Enterprise SoftwareContact Center as a Service - Midmarket SoftwareCloud Communication Platform