8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs Sprinklr Service
Sprinklr Service
6.1#6 in agent assist softwareWebAPI
VisitWhat both publish
| Fact | 8x8 Contact Center | Sprinklr Service |
|---|---|---|
| Channels | The platform supports voice, chat, email, SMS, RCS, video, and social channels. | The product page describes support across 30+ voice, social, and digital channels, including inbound contact center, social service, and live chat. |
| Compliance | The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization. |
| Founded | 1987 | 2009 |
| Free plan | No | No |
| Headquarters | Campbell, California, United States | New York, New York, USA |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
Sprinklr Service plans
- Custom enterprise quotePriced on request
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick Sprinklr Service if…
It is intended for large organizations seeking enterprise customer-service operations across many voice and digital channels. Teams needing routing, AI assistance, integrations, and governance controls may consider it.