Cresta
6.9#2 in agent assist softwareFrom $150,000 a yearWebAPIExtension
VisitCresta vs Sprinklr Service
Sprinklr Service
6.1#6 in agent assist softwareWebAPI
VisitWhat both publish
| Fact | Cresta | Sprinklr Service |
|---|---|---|
| Compliance | Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3. | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization. |
| Founded | 2017 | 2009 |
| Headquarters | Palo Alto, California, USA | New York, New York, USA |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels. |
Cresta plans
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
Sprinklr Service plans
- Custom enterprise quotePriced on request
Pick Cresta if…
You want what its maker publishes above — check its page for the details.
Pick Sprinklr Service if…
It is intended for large organizations seeking enterprise customer-service operations across many voice and digital channels. Teams needing routing, AI assistance, integrations, and governance controls may consider it.