Best Track-It! Alternatives in 2026
Updated
20 apps from IT help desk software ranked against Track-It! on the same published basis.
- 1Track-It! vs Desk365
- 2Track-It! vs iTop
- 3Track-It! vs KIX
- 4Track-It! vs Genuity Helpdesk
- 5Track-It! vs iTop
- 6Track-It! vs GLPI
- 7Track-It! vs Vivantio
- 8Track-It! vs Atera
- 9Track-It! vs HESK
- 10Track-It! vs Jitbit Helpdesk
- 11Track-It! vs ManageEngine ServiceDesk Plus
- 12Track-It! vs TeamDynamix DEX
- 13Track-It! vs Web Help Desk
- 14Track-It! vs Alloy Navigator
- 15Track-It! vs Freshservice
- 16Track-It! vs OTOBO
- 17Track-It! vs InvGate Service Desk
- 18Track-It! vs SolarWinds Service Desk
- 19Track-It! vs TOPdesk
- 20Track-It! vs Zendesk Employee Service
Track-It! alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.2 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | iTop | 7.2 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 3 | KIX | 7.2 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 4 | Genuity Helpdesk | 7.1 | Free plan | $39.99/mo | Android, iOS, Web |
| 5 | iTop | 7.1 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 6 | GLPI | 6.9 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 7 | Vivantio | 6.8 | No | $49/mo | API, self-hosted, Web |
| 8 | Atera | 6.7 | No | — | Android, API, iOS, Linux, Mac, Web, Windows |
| 9 | HESK | 6.7 | Free plan | — | Web |
| 10 | Jitbit Helpdesk | 6.7 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 11 | ManageEngine ServiceDesk Plus | 6.6 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 12 | TeamDynamix DEX | 6.6 | No | — | Linux, Mac, Web, Windows |
| 13 | Web Help Desk | 6.6 | No | $26.67/mo | Web, Windows, Mac, Linux, iOS |
| 14 | Alloy Navigator | 6.4 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 15 | Freshservice | 6.4 | No | $19/mo | Android, API, iOS, Web |
| 16 | OTOBO | 6.4 | No | €325/mo | API, Linux, self-hosted, Web |
| 17 | InvGate Service Desk | 6.3 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 18 | SolarWinds Service Desk | 6.3 | No | $39/mo | Android, API, iOS, Web |
| 19 | TOPdesk | 6.3 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 20 | Zendesk Employee Service | 6.3 | No | $29/mo | Android, API, iOS, Web |
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Questions about Track-It! alternatives
What is the best alternative to Track-It!?
Desk365, number 1 in IT help desk software with a score of 7.2 out of 10. The others here: iTop, KIX, Genuity Helpdesk and 16 more.
What is the best free alternative to Track-It!?
Desk365 is the best-ranked alternative with a free plan. 6 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on.