18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Alternatives to OTRS
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.0
AndroidiOSWeb
- 4
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 5
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 6
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 7
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 8
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 9
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 10
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.
Free planOpen sourceWebAPIExtensionLinux7.7Free plan - 11
iTop
iTop is an open-source IT service management platform from Combodo, built around a service catalog and a configuration management database (CMDB).
Free planOpen sourceWebAPILinuxSelf-hosted7.7Free plan - 12
Giva ChangeManager
Giva ChangeManager is an ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change.
AndroidiOSWebAPI7.6From $76 a month - 13
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 14
Znuny
Znuny is an open-source IT service management and helpdesk platform for service management, IT, and customer support.
Free planWebAPILinuxSelf-hosted7.4From $4,499 a year - 15
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 16
iSupport Service Desk
iSupport Service Desk is service-management software that automates work across incidents, problems, changes, knowledge, assets, customers, approvals, and surveys.
AndroidiOSWebAPI7.0 - 17
Xurrent IMR
Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT.
AndroidiOSWebAPI7.0From $6 a month - 18
Automic Continuous Delivery Automation
Automic Continuous Delivery Automation orchestrates application releases and deployments, with real-time monitoring and release reporting.
WebAPILinuxSelf-hosted6.5 - 19
HaloITSM
HaloITSM is a service management platform for IT teams and departments such as HR, Facilities, Finance and Legal, all under one platform and licence.
AndroidiOSWebAPI6.5 - 20
Hornbill IT Asset Management
Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets throughout their lifecycle.
AndroidiOSWebAPI6.5 - 21
ZentraITSM
ZentraITSM is an IT service management platform for handling incidents, service requests, problems, changes, assets, configuration records,…
WebAPISelf-hosted6.4From $19 a month - 22
IFS Enterprise Service Management
IFS Enterprise Service Management brings internal service requests and support functions together across IT and business departments.
AndroidiOSWebWindows6.3 - 23
Nova-Suite
Nova-Suite is an open-source IT Service Management platform for handling incidents, configuration data, changes, and service-level agreements.
Free planWebAPISelf-hosted6.3Free plan - 24
Track-It!
AndroidiOSWebAPI6.3 - 25
OTOBO
OTOBO is a web-based, modular service management platform for IT and non-IT services.
WebAPILinuxSelf-hosted6.2From €3,900 a year - 26
Proactivanet ITSM
Proactivanet ITSM is service-management software for automating IT support processes, with a catalog spanning incidents, requests, problems, changes,…
AndroidiOSWebAPI6.1 - 27
Marval MSM
Marval MSM is an IT service management platform for coordinating consistent service processes across an organisation.
WebAPISelf-hosted6.0 - 28
Startly
Web6.0From $15 a month - 29
OMNITRACKER IT Service Management Center
OMNITRACKER IT Service Management Center is paid IT service management software with capabilities for tracking problem causes and fixes.
WebAPILinuxmacOS5.9 - 30
ChangeGear
ChangeGear is an IT service management platform with workflows for incidents, problems, service requests, changes, configuration management, knowledge, and reporting.
AndroidiOSWebAPI5.8