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Best OTRS Alternatives in 2026

12 apps from IT knowledge base software ranked against OTRS on the same published basis.

  1. 1
    CompassDocs Free plan apiLinuxMacself-hostedWeb $8/mo7.1
    OTRS vs CompassDocs
  2. 2
    iTop Free plan apiLinuxMacself-hostedWeb Free7.1
    OTRS vs iTop
  3. 3
    Tango Free plan extensionMacWebWin $1.25/mo7.1
    OTRS vs Tango
  4. 4
    Scribe Free plan apiextensionMacWebWin $1,713/mo7.0
    OTRS vs Scribe
  5. 5
    FreeITSM Free plan apiLinuxself-hostedWebWin Free6.9
    OTRS vs FreeITSM
  6. 6
    GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo6.8
    OTRS vs GLPI
  7. 7
    ITFlow Free plan apiLinuxself-hostedWeb Free6.8
    OTRS vs ITFlow
  8. 8
    HESK Free plan Web 6.7
    OTRS vs HESK
  9. 9
    Jitbit Helpdesk Free trial AndroidapiiOSLinuxself-hosted $24/mo6.7
    OTRS vs Jitbit Helpdesk
  10. 10
    Hornbill IT Asset Management AndroidapiiOSWebWin 6.6
    OTRS vs Hornbill IT Asset Management
  11. 11
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo6.6
    OTRS vs Matrix42 FastViewer
  12. 12
    TeamDynamix DEX LinuxMacWebWin 6.6
    OTRS vs TeamDynamix DEX
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