18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Alternatives to iTop
iTop is a free, open-source platform for teams coordinating IT service delivery. Its configurable CMDB records technical, functional, and organizational components and their relationships, and links those records to service catalogs, tickets, SLAs, and reporting. It also supports change and problem workflows, synchronization across data sources, a REST API, and security controls such as role-based access, single sign-on, and multifactor authentication. It runs on Linux,…
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.0
AndroidiOSWeb
- 4
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 5
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 6
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 7
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 8
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 9
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.
Free planOpen sourceWebAPIExtensionLinux7.7Free plan - 10
iTop
iTop is an open-source IT service management platform from Combodo, built around a service catalog and a configuration management database (CMDB).
Free planOpen sourceWebAPILinuxSelf-hosted7.7Free plan - 11
Giva ChangeManager
Giva ChangeManager is an ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change.
AndroidiOSWebAPI7.6From $76 a month - 12
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 13
Znuny
Znuny is an open-source IT service management and helpdesk platform for service management, IT, and customer support.
Free planWebAPILinuxSelf-hosted7.4From $4,499 a year - 14
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 15
iSupport Service Desk
iSupport Service Desk is service-management software that automates work across incidents, problems, changes, knowledge, assets, customers, approvals, and surveys.
AndroidiOSWebAPI7.0 - 16
Xurrent IMR
Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT.
AndroidiOSWebAPI7.0From $6 a month - 17
Automic Continuous Delivery Automation
Automic Continuous Delivery Automation orchestrates application releases and deployments, with real-time monitoring and release reporting.
WebAPILinuxSelf-hosted6.5 - 18
HaloITSM
HaloITSM is a service management platform for IT teams and departments such as HR, Facilities, Finance and Legal, all under one platform and licence.
AndroidiOSWebAPI6.5 - 19
Hornbill IT Asset Management
Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets throughout their lifecycle.
AndroidiOSWebAPI6.5 - 20
ZentraITSM
ZentraITSM is an IT service management platform for handling incidents, service requests, problems, changes, assets, configuration records,…
WebAPISelf-hosted6.4From $19 a month - 21
IFS Enterprise Service Management
IFS Enterprise Service Management brings internal service requests and support functions together across IT and business departments.
AndroidiOSWebWindows6.3 - 22
Nova-Suite
Nova-Suite is an open-source IT Service Management platform for handling incidents, configuration data, changes, and service-level agreements.
Free planWebAPISelf-hosted6.3Free plan - 23
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.
AndroidiOSWebAPI6.3 - 24
Track-It!
AndroidiOSWebAPI6.3 - 25
OTOBO
OTOBO is a web-based, modular service management platform for IT and non-IT services.
WebAPILinuxSelf-hosted6.2From €3,900 a year - 26
Proactivanet ITSM
Proactivanet ITSM is service-management software for automating IT support processes, with a catalog spanning incidents, requests, problems, changes,…
AndroidiOSWebAPI6.1 - 27
Marval MSM
Marval MSM is an IT service management platform for coordinating consistent service processes across an organisation.
WebAPISelf-hosted6.0 - 28
Startly
Web6.0From $15 a month - 29
OMNITRACKER IT Service Management Center
OMNITRACKER IT Service Management Center is paid IT service management software with capabilities for tracking problem causes and fixes.
WebAPILinuxmacOS5.9 - 30
ChangeGear
ChangeGear is an IT service management platform with workflows for incidents, problems, service requests, changes, configuration management, knowledge, and reporting.
AndroidiOSWebAPI5.8