Best Complaint Management Software in 2026
Updated
In short: Civica Complaints Management is ranked #1 of 25 as of 4 October 2026, ahead of IQVIA SmartSolve Complaint Management and Complyr. The lowest first paid tier on this page is Intelex Inspection Management at $3.67/mo.
Receiving and resolving complaints involves decisions about intake, investigation and how cases move through a process. Compare the entries on intake channels and investigation tools, then weigh escalation rules, SLA tracking and workflow automation. Reporting depth, free-plan availability and paid-from pricing add further points to consider. Civica Complaints Management and GovMetric CaseTracker lead the entries, followed by Propel Complaint Handling and Aptean Respond; MasterControl Customer Complaints is also among the early options. Think about how complaints reach your team, what oversight you need as cases progress, and which listed capabilities align with your process for handling them.
25 complaint management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Civica Complaints Management Top pick · 6.4 
#2 IQVIA SmartSolve Complaint Management Runner-up · 6.3 
#3 Complyr Also great · 6.2 £4.08/mo
- AndroidapiiOSWeb
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSWeb
- Intake channels
- web
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidiOSWeb
- Free plan
- No
- Intake channels
- web
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms£4.08/mofirst paid tier About ComplyrVisit site - apiWeb
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms£1,125/mofirst paid tier About GovMetric CaseTrackerVisit site - WebWindows
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$3.67/mofirst paid tier About Intelex Inspection ManagementVisit site - apiWeb
- Free plan
- No
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms£650/mofirst paid tier About SwiftCase Complaints ManagementVisit site - Web
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - WebWindows
- Intake channels
- web
- Workflow automation
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Free trial apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms£1,999/mofirst paid tier About CustomerSureVisit site - Web
- Free plan
- No
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Workflow automation
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Workflow automation
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms -
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Workflow automation
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms -
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Intake channels
- web
- Workflow automation
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Workflow automation
- Yes
- Escalation rules
- Yes
RecognisedDocumentedFree planPlatforms -
- Free plan
- No
- Paid from
- 25 /user/mo
- Intake channels
- omnichannel
- Workflow automation
- Yes
- Escalation rules
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Workflow automation
- Yes
- Investigation tools
- Yes
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which complaint management software is ranked first on Everything Xiaomi?
Civica Complaints Management is ranked #1 of 25 with a score of 6.4. IQVIA SmartSolve Complaint Management is second and Complyr third.
How many of these have a free plan?
0 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Intelex Inspection Management has the lowest first paid tier we found: $3.67/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.