17.4
Babtec Complaints Management is a module for managing customer and supplier complaints and processing them with the 8D method.
Free planAndroidiOSWeb
Best Complaint Management Software in 2026
A complaint can arrive through different channels and move through investigation, escalation and resolution, so it helps to compare how each tool supports that work. Civica Complaints Management, IQVIA SmartSolve Complaint Management and Complyr are among the named options. Compare intake channels and investigation tools with escalation rules, SLA tracking and workflow automation to see which case-handling…
27.0
AndroidiOSWeb
36.8
IQVIA SmartSolve Complaint Management is an AI-powered system for life sciences organizations managing complaints, regulatory reporting, and post-market surveillance.
AndroidiOSWeb
- 4
GovMetric CaseTracker
GovMetric CaseTracker is a complaints and case management system for UK councils, housing providers and public services.
WebAPI6.6From £13,500 a year - 5
Complyr
Complyr is complaint case management software for regulated teams, including groups working with FCA DISP and Consumer Duty requirements.
Web6.5From £588 a year - 6
Propel Complaint Handling
Propel Complaint Handling connects customer cases, complaint investigations, and FDA reporting through a unified product thread.
AndroidiOSWebAPI6.5From $10,150 a year - 7
CustomerSure
CustomerSure is a Voice of Customer platform for collecting feedback and turning it into tracked action.
WebAPI6.4From £1,999 a month - 8
Civica Complaints Management
Civica Complaints Management is a cloud platform for organisations to capture, manage, respond to, and report on customer feedback and complaints.
AndroidiOSWebAPI6.3 - 9
Avant One Incident
Avant One Incident is the case-management component of Avant One, an AI-powered customer operations platform built around a shared customer record.
WebAPI6.1From $25 a month - 10
Infreemation Complaints
Infreemation Complaints is web-based case management software for organisations handling complaints.
Web6.1 - 11
Forseti Complaints Management System
Forseti Complaints Management System helps regulated organisations, including financial services firms, handle complaints.
WebAPI6.0 - 125.9
- 13
SwiftCase Complaints Management
SwiftCase Complaints Management helps UK financial services teams manage complaints from acknowledgement through final response.
WebAPI5.9From £650 a month - 14
Case IQ
Case IQ is investigative case management and compliance software for organizations handling workplace incidents and risk.
WebAPI5.8 - 15
Thentia Cloud Complaints & Investigations
Thentia Cloud Complaints & Investigations is a web-based case management product for regulators, covering complaint intake through investigation and…
Web5.8 - 165.6
- 17
eCase
eCase is a paid web and API service from Fivium Limited for UK public sector organisations handling complaints and other correspondence.
WebAPI5.4 - 18
Kelsa Complaint Management System
Kelsa Complaint Management System is designed to help clubs capture, route, track, and resolve customer complaints and feedback.
WebAPI5.4 - 19
MasterControl Customer Complaints
MasterControl Customer Complaints automates and manages complaint processes for regulated businesses, including pharmaceutical and other life-sciences manufacturers.
Web5.4 - 20
Resolve Enterprise
Resolve Enterprise manages business processes such as incidents, complaints, complex cases, and investigations.
WebWindows5.4 - 21
Aptean Respond
APISelf-hosted5.3 - 22
EQ Complaints Professional
EQ Complaints Professional is a complaints management system for regulated financial services firms.
WebSelf-hosted5.3 - 23
5.3 - 244.9
- 254.7