Complyr

Complyr is complaint case-management software for regulated organisations that need controlled records, communications and oversight in one workspace. It is best suited to teams handling FCA DISP or Consumer Duty work, particularly when workflows must reflect internal procedures. Its main trade-off is paid, per-user access with firm team and case-type ceilings on the lower plans.

Overview

Complyr keeps each complaint in a structured case file containing notes, documents, evidence, actions and the rationale behind decisions. That gives handlers a consistent record for investigation and review instead of relying on scattered correspondence and attachments.

Workflows can be assembled from actions, statuses and flags without technical skills or IT assistance. This is useful when a regulated team needs its own escalation and approval path, although the number of teams and case types available becomes a practical constraint as operations grow.

Key features

Casework and secure exchanges

The portal ties messages and file sharing from handlers, customers and invited third parties directly to the relevant complaint. It is a sensible way to keep evidence and conversations together. Web is the stated intake channel, so organisations requiring additional intake routes should verify that fit before buying.

Workflow, investigation and service levels

Escalation rules, investigation tools and SLA tracking support day-to-day control of open cases. Configurable statuses and flags let teams shape the process around their obligations rather than accepting a fixed template.

Reporting and data use

Structured case data powers real-time dashboards and complaint reporting, with reporting depth described as custom. Complaint data can also be exported for analytics software used elsewhere in the business. Professional offers custom integrations as an add-on, while Enterprise includes custom integrations.

Security and privacy

Every plan includes ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access, encryption in transit and at rest, and secure file storage. Complyr says it does not use analytics or monitoring tools to process client complaint content, a meaningful distinction for sensitive casework.

Pricing

All plans include online tutorials and training.

Starter is inexpensive only for a small, single-team operation: its three-user minimum and five-user ceiling leave little room for expansion. Professional costs more but materially widens team and case-type coverage; it also includes up to three onboarding Zoom calls. Enterprise removes stated team and user caps and adds one-to-one onboarding, but requires a sales conversation.

Platforms

Complyr runs on Android, iOS and the web. The stated intake channel is web.

Who it's for

This is aimed at regulated complaint teams, including organisations working to FCA DISP and Consumer Duty requirements. It suits teams that need auditable case files, controlled exchanges, configurable workflows and management reporting. It is less suitable for buyers seeking a free tier, broad multi-team capacity at the entry price, or an intake model beyond the web channel.

Pros and cons

Pros

• Structured records keep evidence, actions and decision rationale attached to each complaint.
• No-code workflow controls, escalation rules and SLA tracking support regulated operating procedures.
• Secure portal sharing includes customers and invited third parties while preserving the case link.
• Security controls and privacy positioning apply across all plans.
• Unlimited cases and file storage avoid usage-based ceilings within each plan's team limits.

Cons

• There is no free plan, and the trial duration is unstated.
• Starter supports only one team and one case type, with a maximum of five users.
• Professional tops out at three teams and 20 users; custom integrations cost extra.
• Enterprise pricing is custom, making budget comparison harder.
• Web is the only stated intake channel.

Alternatives

For a broader shortlist, see Complaint Management Software and Case Management Software.

Babtec Complaints Management is the clearest alternative when a free plan matters: BabtecQube Basic is free and Premium is €29.00 per user per month, with Android, iOS, Linux, macOS, web and Windows support.

Choose Civica Complaints Management if you need Android, iOS, web and API access and are prepared to request a quote.

IQVIA SmartSolve Complaint Management is another paid Android, iOS and web option with pricing handled through sales.

GovMetric CaseTracker fits buyers seeking a web/API product with published one-off council setup bands rather than a monthly subscription.

Consider Resolve Enterprise for web and Windows deployments where pricing requires contacting the vendor and a demo is offered.

TurnFriendly Financials is a paid web alternative.

AmpleLogic Audit Management is a paid web product with demo-led pricing.

NeuAnalytics Complaint Management is a paid API/web enterprise platform with pricing supplied on request.

Verdict

Choose Complyr when a regulated team needs structured complaint files, configurable controls, secure participant exchanges and reporting in one system. Its strongest case is an organisation willing to pay monthly for governance and workflow flexibility; look elsewhere if you need a free entry plan, uncapped lower-tier teams, or intake channels beyond web.